Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

ECE get email transcript

Is there any way to get ECE email transcript? There's an API for chat transcript:

Social Miner issue

Hi Team, we have created feed and added to campaign and we were able to call POST request API with XML request that we got 201 responses which is expected one then we called http://XXXXXXXX/ccp/task/contact/contactID , for this got below responses , ...

Roy_11 by Beginner
  • 11 replies
  • 5 Helpful votes

Resolved! Email Element in call studio

Hi Team, i am developing the call studio application as per requirement, i am struggling with one scenario..the scenario is while customer press 1 for email option then we need to send a mail accordingly , how we can achieve this? could you please te...

Roy_11 by Beginner
  • 10 replies
  • 0 Helpful votes

Xmpp with .NET

HiHas anyone gotten Xmpp to work in the .NET world? What library did you use. First one I've tried is S22.xmpp which connects just fine, but I'm not getting anything in terms of messages.So if anybody tackled this particular problem, I'd love to know...

Resolved! Finesse 12.0 Horizontal Header Gadget

Hi Community, I'm currently checking out the new capabilities with Finesse 12.0, but I'm failing to add a custom gadget to the horizontal header. It works when it's loaded in the regular tabs. The code looks good/processed in the debugger, but the on...

mneubacher by Beginner
  • 9 replies
  • 0 Helpful votes

Logging in finesse

Hello every one.I was trying to figure out a best way to capture the client logs, there is a standard api in the finesse library that will send the logs to the finesse server. can i call this api to send the call logs for each call, if so is there a ...

azizshaik by Beginner
  • 8 replies
  • 0 Helpful votes


How do I get a sandbox to be able to manage MRCP v2 resources or ASR resources? Should I be able to see this from the current DEVNET labs?

frank16 by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Permalink Error In Finesse Desktop

Using UCCX 11.0 and my knowledge of xml is very limited.I'm using these instructions .My Xml/gadget contains the following:<?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefstitle="Agent Log Report" height="300"></ModulePrefs><Content type="ur...

CCP Email

Hey. I'm looking to find a way to show inline images in a email in the finesse Chat and email gadget (So the agent doesn't have to open an attachment to see it)).Does anyone know if this is possible? Furthermore I will also be able to have a contact ...

Resolved! Social Miner API's

Hi Experts , So Actually we are trying to integrated third party application in finesse through task routing api concepts so for this i know Social Miner is required,  Need to call these Api's GetAPI(Feed ID), then Get API(Create Task ) and Get(Statu...

Roy_11 by Beginner
  • 7 replies
  • 0 Helpful votes
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