Please I am developing a tool that communicates with Finesse Server , I can Transfer a received Call Successfully to the agent using the request found in REST API Developer Guide https://developer.cisco.com/docs/finesse/#!task-routing-apis/task-ro...
Hi all, I'm looking to implement the new bubblechat functionality, however, would like to replicate the existing functionality we have where we can jump straight in to the chat rather than asking for customer details and problem statements. Has anyon...
Hi,I am pretty new to Cisco Finesse Customization and making gadgets but successfully modified some gadgets.One question, could we show agents call variable information to Supervisors while doing silent monitoring. Call dialogue information does not ...
Hi there, I am fighting with UCCX 11.5 to access the RISPort and Perfmon api for monitoring purposes. I wrote python scripts to get status of services, partitions and other detailed stuff for CUCM/IMP/Unity afterplaying a bit with the API documente...
I want to know how to set up the global hotlinks, like when I press "*" on the phone, it bring me to customer queue page. In main flow, it works. But it didn't work on the subflow when the program run into, let say CardNumberWithConfirm, it will hit ...
Hello folks:I just reserved a sandbox environment from Cisco (Packaged Contact Center Enterprise 12.5(1) Sandbox) to practice on CVP and reporting. I am new to this but I believe the reporting component is not installed in this packaged environment. ...
Greetings,Can someone please lights this up for me ? I am running UCCX version 12.0 with 100 agents. I have 75 premium licenses for 20 agents that are actively login to finesse. We implemented call feature when agents are busy, callers can leave a ca...
Hi, I am looking to see if there is a way to set a pre-chat field as mandatory in the Bubble chat widget. However, the bubble chat HTML code that we can download from UCCX calls a Javascript in turn and does not contain the "fields code" to edit. Th...
Hello there. I'm wondering if there is a way to test the CCX REST API ecosystem locally without having an actual CCX installed. In particular, I just need a sandbox to use a local client to play with these endpoints: https://developer.cisco.com/docs/...
I am new to using Cisco CVP. I am considering creating a Subdialog for part of the call flow that is currently implemented as a Subflow. My intent is to modularize it so that this Subdialog may also be called by other applications in the future. I ha...
New to Call Studio so forgive the (what is hopefully a newbie) question. I have a Voice Element collecting digits, prompting caller for an 8 digit DOB. I have the element set to dtmf, with a min digits of 8 as well as a max digits of 8. When I test...
Using CVP 11.6 I am working on a simple DB lookup app that will match the area code to state and return that state to ICM. In Call Studio I am able to define session data when debugging to replicate what will be received from ICM successfully. My i...
The documentation around using JSON payloads for most of the Configuration API is almost non existent, and to add to that mess, the documentation feedback email mentioned in all the guides is invalid (go figure!) So, has anyone ever had any luck POST...
Hey. Anyone know if it is possible to disable the Standard Toaster nofitication in finesse (That only shows incoming call number). I have made my own, but it conflicts with the standard one
I want take subscription of Team User Events in pidgin for node/finesse/api/Team/{id}/Users.How I can subscribe to events and what I should pass as a "resource" inpidgin.I am using this documentation to get events for team user change state eventshtt...
