Hi,We have UCCX 12.5 premium license with multiple CSQs. Customer is looking to have traffic analysis report based on the CSQ. The default report is not giving the option to filter the report based on the CSQ. Is creating a custom report is the only ...
Forum Posts
We are developing the client on Finesse API / SMPP event, and we need some help in Queue Consult Case.Use Case:Agent make the consult call over the Queue , as this consult call, so when this is connected, we suppose to enable Transfer/Conference Opti...
I am trying to hide button in updatecallvariable gadget when agent is not in Talking or WRAP_UP mode.I tried with user.getState() and even after call disconnected, instead of WRAP_UP user.agentState() is returning 'TALKING'. I see before going to WRA...
I have a cvp studio application that is using the Rest Client element. We are seeing frequent timeout errors when making the Rest call. The Read timeout is set at 30000 currently. We're finding that sometimes the call is taking longer than that. ...
Resolved! CVP Call Routing and Call Handling
Dear All, We have deployed a UCCE solution which requires with the setup which leverages CVP. The infrastructure setup involves a cisco voice router, cvp, cucm, vvb and icm plus its related components.The call flow which is setup today sends an inbou...
I just wondering if I can get help on the ECE chat transcript API issue. UCCE 11.5ECE 11.6 (ES9) Issue: Using the ECE chat API to retrieve extractions /transcript. Chats are stored in the ECE DB in UTC time zone format.Chat business hours are...
Hi, I am new here and new to Cisco CVP, so I have been trying out different nodes in both CVP and ICM. I am currently working on a test to communicate data between ICM and CVP while the call is queued on CVP. I have a very basic Call Studio Applicati...
Resolved! Finesse Gadget DirectTransfer failing
Hi,Can you please help me how to pass agtExtn dynamically to initiateDirectTransfer in gadget? Case1 is working but not Case2 or Case3. Case1 :- Hardcoded agentExtn; Transfer workinghtml += "<button class=\"btn btn-primary btn-block\" id=\"btn\" onCl...
Something that might be of interest for anyone wanting to queue callbacks from a CVP session. https://cisco.box.com/cvp-custom-agentrequestUsual custom element caveats apply.Paul
Hello, I need to create a screen popup gadget for new chat messages. For now, I created a popup gadget for incoming calls, and it's working fine. The only thing that I need to change is an event for a new chat. Does anybody know how to write the men...
I am working on setting up a web application on its own server that uses ICM APIs to gather and update agent objects. I am currently getting 401 Unauthorized responses from the AW/HDS server because ICM is trying to authenticate during the initial OP...
HI all, I am very new to Finesse coding and wondering if someone wold be able to shed some light on what I am doing wrong. This is the code I am using: var finesse = finesse || {}; finesse.gadget = finesse.gadget || {}; finesse.container = finesse.co...
Resolved! UCCX Script Editor Waiting time in queue
Hi Guys, I need to know how can i use "Currentwaitduration" get report statistic of ccxeditor. it returns 0 value. So i need to paly prompt if caller stay queue bigger then 30 seconds. Any suggestion or answer what i need.
Hello,I have team that would like to route calls to Label IF calls in queue are greater than 5 calls. I think I'm close but not quite there yet. Any guidance appreciated. UCCE 11.6.1-- call comes in for Skill Group A-- if all agents in Skill Group A...
After making a solution that used the REST interface (as described in Cisco_Finesse_Web_Services_Developer_Guide_Release_11.6.pdf) for commands and XMPP to receive events, I've run into some problems. The Lab environment ran with nonSSO, so everythin...
