Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Sort Function in WxCC

Having issue when sorting the JSON objects on Pebble Parser. {% for user in tnx | sort %}{{ user.ServiceStartDate}}{% endfor %} Error: class java.util.HashMap cannot be cast to class java.lang.Comparable (java.util.HashMap and java.lang.Comparable ar...

HCS contact center query

Hi team,I have experience in UCCE . I am now learning HCS - Contact center.I would like to know if anyone has checklist on the installation of HCS-CC (apart from cisco installation guide)Looking for more information related to step wise component ins...

Deep46 by Beginner
  • 101 Views
  • 2 replies
  • 0 Helpful votes

Queue Stats CCX

Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:https://developer.cisco.com/docs/finesse/#!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...

Badar Ali by Beginner
  • 392 Views
  • 5 replies
  • 10 Helpful votes

Resolved! POST Access Token 200 Response missing scopes

Hello,We are running into an issue where after authenticating successfully, the access tokens we receive from the POST response to https://webexapis.com/v1/access_token is missing scopes. The scopes we are asking are spark:people_read, cjp:config, an...

BlakeR by Beginner
  • 627 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Webex Contact Center Desktop Widgets, Customization & JS SDK Primer

We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets. Empower Agents by embracing desktop programmability through p...

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