Hello there, I'm on CCX/CUIC version 12.0. I'm trying to add to the "Agent State Summary by Agent Report" the name of the CSQ each agent has worked on, in order to split statics also by this key (agent - CSQ -Not Ready Time - Ready Time, etc...). I m...
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How do I get a sandbox to be able to manage MRCP v2 resources or ASR resources? Should I be able to see this from the current DEVNET labs?
am still fairly new to working with gadgets customization and using REST APIs.I just created one method to authenticate to webex teams using the token from Webex app integration portal and am trying to use post method to create a space .Below is the ...
Resolved! Permalink Error In Finesse Desktop
Using UCCX 11.0 and my knowledge of xml is very limited.I'm using these instructions .My Xml/gadget contains the following:<?xml version="1.0" encoding="UTF-8"?><Module><ModulePrefstitle="Agent Log Report" height="300"></ModulePrefs><Content type="ur...
Hey. I'm looking to find a way to show inline images in a email in the finesse Chat and email gadget (So the agent doesn't have to open an attachment to see it)).Does anyone know if this is possible? Furthermore I will also be able to have a contact ...
Hi All,We're having PCCE 12.0.Am getting error response for POST request to create an agent, error code 415 Unsupported Media Type, although have already set request.MediaType = "application/xml".I've tried the create POST API using SOAPUI and it was...
Resolved! Social Miner API's
Hi Experts , So Actually we are trying to integrated third party application in finesse through task routing api concepts so for this i know Social Miner is required, Need to call these Api's GetAPI(Feed ID), then Get API(Create Task ) and Get(Statu...
Hi,Does anyone know how to access chat transcript with UCCX 11.5 and SM 11.5?Regards,Mukesh
Resolved! Finesse Gadget API failures
Making a gadget that makes a REST API call to an endpoint using the POST method. The initial call succeeds, however, it then seems to call some other function to refresh the gadget pane. This secondary call (makeXhrRequest()) tries to place params th...
Hi Experts , I need some info on UCCE Connector , I am new to this , actually we have custom chat application that we are trying to integrate into finesse, here we are getting struck , could you please help me on below questions highly appreciated y...
Versions:CVP 12.5 StandaloneVVB 12.5Description:In CVP application we have an VXML insert element with a Form tag which uses such grammar definition:And it works perfectly with Unimrcp-server as an ASR/TTS provider.Due to access a session data inside...
I have this question because I create a custom SayItSmart plugin to play alpha numeric string. And I saw the java code online that is way to create static Audio like following: AudioGroup init_audgrp = cfg.new AudioGroup("initial_audio_group",...
Configuration: ++ A 3rd party gadget is configured on Finesse layout 'Auth.xml' [attached in below zip file] ## Finesse layout "<gadget>/3rdpartygadget/files/testgadget/Auth.xml?nocache=1&waitPeriod=16000&loopInterval=8000&token=abc</gadget>" ...
So, i have web application to integrate SSO with Cisco idS. i'm using Cisco Identity Service Client SDK and able to create token but i have an issue with validate token and get TokenInfo data. The response from idS is always 401{"error": "unauthorize...
Hi, VoiceXML insert element not returning Session variable back to CVP IVR application in 12.0. where else same VXML file in working in 10.5 environment. we have make one VoiceXML insert element to getting PIN over gateway through VXML file with T...
