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Hi,I'm trying to perform an API command on an Agent using Supervisor credentials.Using the AgentRealTime, AgentTeam, and join tables, I find the Agent and the Team Supervisor, then invoke the API against the agent's ID using the Supervisor's login cr...

Hello Experts , Bit confusing with forking connector purpose, could you please anyone help on this to understand  better ? Appreciate all your responses!!!!!! Thanks!!Roy 

Roy_11 by Beginner
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  • 0 Helpful votes

Hi team, SocialMinerSoftware Application Version: 11.6(2)-48Software actived Operation System have this problem a long time and I have working with Cisco tac but until now nothing very consistent to pinpoint the root of the problem. ...

dsobrinho by Engager
  • 7 replies
  • 0 Helpful votes

Hi,I would like to know, if there is a CUIC Api available, that can be used for 3rd party or custom development.I have seen the specifications for a cuic API, but when looking at the packages it is not clear of this is for Cisco Unified Intelligence ...

egoppel by Beginner
  • 10 replies
  • 1 Helpful votes

CCMP Agents put REST API is not updating description field value  URL: https://<server>:8085/ResourceManagement/rest/resources/agentsPayload: {    "Resources": {        "Resource": [            {                "Identity": "4625",                "Typ...

Agents are getting back to the Not- ready - Break or Not-ready - Lunch state after completing an active chat or email task. So far I'm able to recreate the following scenario., The agent is on Not-ready - Lunch state then changes the state to ready s...

This Cisco bug summary came across my desk today and it seems both incorrect and unlikely, so I'm hoping someone with more info can clarify.Information of window.alert() and console() should be added in Finesse Developer GuideCSCvj78744Symptom:Finess...

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