Contact Center

Showing results for 
Search instead for 
Did you mean: 

        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

UCCX System API change application parameter

Hello, I trying to get an application to update one script parameter of another application on the same UCCX.But modifing that one parameter puts all other parameters of that script back to their default value.So I've got a Boolean set to "true" via ...

Mouse by Beginner
  • 0 replies
  • 0 Helpful votes

Cisco Finesse v10.6 Workflow Screen Pop

Hi Everyone, Happy New Year!!!  I am wondering if anyone has any feedback.  I have created a Finesse WFlow and Action using Browser Pop method and works great.  However, wondering if it is possible to have it use other than the browser pop?  I basica...

RichieP by Beginner
  • 3 replies
  • 0 Helpful votes

Resolved! Calling Name Display on Finesse

I have UCCX 11.6 and Finesse 11.5. I want to have Callers name displayed on finesse along with the caller id( Caller id is already enabled and displayed). Just to mention that I only need to have calling names from my CUCM Directory(internal only). A...


UCCX 11.6. I am trying to build a logic where instead of an agent hanging up using Finesse, they push a transfer button and the call automatically gets routed to another extension to a specific supervisor. Essentially, i want to create a blind transf...

CVP 11.5 -Call Fail Ramdomaly - [INBOUND]: Refer failed with 404 - Not Found. May be a problem with Routing Configuration or Gateway Dial-Peer. [id:5004]

Hi  UCCE 11.5 to the CVP  I get  30,000 per day , number off call like 100 per day that fail .in the CVP  log I see calls that fail I see this error.[INBOUND]: Refer failed with 404 - Not Found. May be a problem with Routing Configuration or Gateway ...

yossid001 by Beginner
  • 2 replies
  • 0 Helpful votes

UCCE 11.0 OPEN_REQ failure response

Hi,I implemented client that connects to UCCX server and listens to AGENT_STATE_CHANGE events. Now I want to try to use the same client for communication with UCCE. When I'm sending OPEN_REQ message, the server respond with FAILURE_CONF (status = 23)...

michaelk1 by Beginner
  • 3 replies
  • 0 Helpful votes

CUIC Premium UCCX sandbox Lab

Hi, I have created UCCX 11.6 Sandbox lab and as per my knowledge it is avaliable with premium licenses. CUIC web page is there but it shows only reports where can I find Report definition  Tab. I want to create new reports and report definition. Plea...

pravin1 by Beginner
  • 3 replies
  • 0 Helpful votes
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Top Solution Authors