Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Hi,I implemented client that connects to UCCX server and listens to AGENT_STATE_CHANGE events. Now I want to try to use the same client for communication with UCCE. When I'm sending OPEN_REQ message, the server respond with FAILURE_CONF (status = 23)...

michaelk1 by Beginner
  • 3 replies
  • 0 Helpful votes

Hi, I have created UCCX 11.6 Sandbox lab and as per my knowledge it is avaliable with premium licenses. CUIC web page is there but it shows only reports where can I find Report definition  Tab. I want to create new reports and report definition. Plea...

pravin1 by Beginner
  • 3 replies
  • 0 Helpful votes

We need to create some custom reports in CUIC standalone. In order to do that I'm trying to create new procedure in Informix database. I'm connected to UCCX as uccxhruser from Squirrel SQL Client. When running  CREATE FUNCTION query error "SQLState: ...

voipleo by Beginner
  • 0 replies
  • 0 Helpful votes

Hi  I have CVP call studio 11.5 i configure script , in the Voice Element Digits user can press id number ,the time between digits and digits is 2 sec , i want to change it to 5 sec that if i have user that pressing slow that the call didn't fail , T...

yossid001 by Beginner
  • 2 replies
  • 0 Helpful votes

Hi,Seem I am not able to edit live data query or customize the report.Here am getting feedback from client, in Agent LiveData report, when the column 'Agent ID' is un-hid, the data shown is not the Agent ID configured in CCE admin. Checked and found ...

YSear by Beginner
  • 0 replies
  • 0 Helpful votes
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