Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Finesse non-gadget sample working fine with Finesse v11.6 however, the same code doesn't work with Finesse v12.0.1.getting below errors when signed-in (attached console log)Errors are :1) jquery-3.2.1.min.js:4 PUT http://localhost:70/finesse/api/User...

suun24 by Beginner
  • 1077 Views
  • 9 replies
  • 0 Helpful votes

I am trying to build a gadget or create a workflow on UCCX that once a call is terminated by the agent, the workflow/gadget will trigger a transfer to a supervisor based on a variable that comes into the call. I was wondering if anyone has been able ...

Hello, I trying to get an application to update one script parameter of another application on the same UCCX.But modifing that one parameter puts all other parameters of that script back to their default value.So I've got a Boolean set to "true" via ...

Mouse by Beginner
  • 588 Views
  • 0 replies
  • 0 Helpful votes

Hi Everyone, Happy New Year!!!  I am wondering if anyone has any feedback.  I have created a Finesse WFlow and Action using Browser Pop method and works great.  However, wondering if it is possible to have it use other than the browser pop?  I basica...

RichieP by Beginner
  • 477 Views
  • 3 replies
  • 0 Helpful votes

I have UCCX 11.6 and Finesse 11.5. I want to have Callers name displayed on finesse along with the caller id( Caller id is already enabled and displayed). Just to mention that I only need to have calling names from my CUCM Directory(internal only). A...

UCCX 11.6. I am trying to build a logic where instead of an agent hanging up using Finesse, they push a transfer button and the call automatically gets routed to another extension to a specific supervisor. Essentially, i want to create a blind transf...

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