I trying to create the phone which device type is CISCO 7945. It needs MacID as input which is 12 digit number.I trying to invoke the CISCO AXL API 10.5 in C# and I trying same in SOAP UI to achieve task.but,it fails any helps on this much appreciat...
Hi, Finesse 12.X has a number of nice built icons for Gadgets.For example if you include the "manage-call" icon the Gadget image is of a phone and a settings cog.I cannot find a document highlight what all the possible options are, that might be avai...
Hi there, I have problem in getting wrap up reasons code.Actually I have set wrap up reason code in finesse standard and console events for wrap up reasons is getting in standard only. When I am running my own code in chrome brows...
Hi Team, we have facing issue in CCB Application , we are checking but couldnt able to find this , _ccbServlet where it configured exactly, could you please guide us to get this done please guys .Appreciate your quick responses !!!!! Thanks!!
Hello, we are using uccx cluster version 11.6.2.10000-38 (ES05-9) and cucm cluster version 11.5.1.15900-18 Unrestricted. We have connected Cisco UCCX 11.6 with ASR and TTS services and created simple VXML scrip which recognizes speech, then generates...
Just wanted to double check, does CCX 12.0 support CUCM 10.5? Or I do I need to upgrade to CUCM 11v first? Thanks
Hi all, After 30min in finesse-cce.1201.ES02.10000.cop.sgn, session timeout occurs and disconnects.It didn't happen before the patch.Can I control the timeout?
Is there any support documents for CCP (Socialminer) that detail: Data dictionarySchema of URLs for API callsSchema/details of chat transcript metadataWant to modify some of the python code here for my use case:https://github.com/CiscoDevNet/socialmi...
Dear All, As Social Miner doesn't have an option for archiving or store the data on the external disk. Can anyone assist me to build an API using by Social Miner as archive the Social Contact as per need. Refer to link below: https://developer.cis...
Hi, I am looking at integrating a virtual agent into UCCX web chat. the scenario is as follows:Customer is asking the virtual agent questions and gets to a point were they need to escalate to a live agent. the Virtual agent checks for the availabi...
We have a requirement in finesse to launch a custom desktop application. We are doing this by using the screen pop gadget and then hiding the actual gadget on finesse screen.This setup works with Finesse 10.5.But similar setup doesn't work with Fines...
IS there a way to get all the names and agent states of all agents currently logged into Finesse?
is there a way we can use the variable within the API XML body. for example i can use below body with POST method to make a call to 35159, but i want to use a varibale instead of 35159, i tried using &call(call is a variable)<Dialog><requestedAction>...
I've been trying to connect to Finesse's XMPP events, but I'm getting a<failure xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized/></failure>back.My auth. XML looks like this:<auth mechanism="PLAIN" xmlns="urn:ietf:params:xml:ns:xmpp-sasl">AEF...
To Whom this May Concern, I'm writing to see if Cisco Finesse has any capacity for automated account creation through configuration manager. The current version we are using is 11.6.1. I did notice in the current 12.5.1 version technical documentatio...
