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Intro to Ansible

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The Great Selenelion

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Hello,We are working on the Cisco Finesse and SAP C4C application integration. SAP C4C is the sales could application where master data and sales information is stored. As per our requirement & architecture perspective, we would like to receive custo...

DineshR by Level 1
  • 6 replies
  • 0 Helpful votes

We are going to need to move a Finesse server to a new building.  The IP address will stay the same, but the Host Name will need to change.  Is it possible to change the Host Name of the Finesse server without having to completely re-install the appl...

jreitzes by Level 1
  • 7 replies
  • 0 Helpful votes

I'm attempting to use the advanced search capability documented on page 20 of the 11.6 UCCE Developper Reference for the Agent API: Advanced search parametersThere are several advanced searches you can perform on the Agent API, including supervisor, ...

loydv by Cisco Employee
  • 1 replies
  • 0 Helpful votes

Hi,I have a question regarding the default audio path in Cisco Call Studio application. In the CallStudio under Project > Properties > Call Studio > Audio Settings, there is a Default Audio Path URI. If I specify the audio path, e.g. “/CVP/audio/myPr...

eric.neoh by Level 1
  • 4 replies
  • 0 Helpful votes

Resolved! PCCE versus UCCX

We have developed finese non gadget which integrates with UCCX. Mistakenly we discovered that customer has PCCE not UCCX. our question is do Finsese non gadget sample apply for both. If not please advise about rest API samples for integration with PC...

amfat2000 by Level 1
  • 1 replies
  • 0 Helpful votes

Hi All, I'm currently using UCCX 12.0 and a requirement has come that needs a stock report modified. The stock report which I need to modify is 'Agent Not Ready Reason Code Summary Report'. the modification that is required is to add the column 'Team...

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