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UCCX 10.5: CAD to Finesse Tool?

Hi Experts, found this Toolhttps://developer.cisco.com/docs/finesse/#!cad-to-finesse-migration-tool/important-notes but above link says:The CAD to Finesse migration utility can be used with any version of UCCX supported for direct upgrade to 11.0(1)....

Resolved! CAXL Library download not available

Hello folks, I work in a contactcenter for Cisco. We run finesse on a server and use the finesse gui thats ships out of the box. Now we like to build some gadgets or even our own xmpp client. I am able to get the jabberwerx.js file over the netwo...

Resolved! How to utilize the fix provided in ES05 for ticket CSCvn37102

Dear Team, There was a fix provided by Cisco in ES05 for the ticket: CSCvn37102 SSO 3rd Party Desktop API - ET Given to Bucher & Suter for a DevNet query (Finesse APIs are unable to fulfill ability to have 3rd party desktop to utilize Cisco SSO for u...

cisco UCCX Route Call to same Agent

Dears, i have the below query that need to execute: the client calls in into a script and is being redirected to an agent(CSQ). then agent talks to the client and redirect the client to another script where the client need to authenticate himself. o...

Cisco Social Minor Smaple chat Script for customer end

Guys anyone has Cisco social minor web chat sample html modified template. actually i need customized chat window from the customer end. i alredy get the default chat window. but i want to customize it. how can we do that ? that file name is chat.jsp...

Help: Get the URL for Recorded User Utterance Wav File On Nuance Speech Server (NSS)

Hi Everyone,Could you please help us how to get the URL for recorded user utterance wav file on Nuance Speech Server (NSS) and download the recorded audio from the NSS to our web app server (Cisco VXML server) or IVR application. Please see the attac...

Resolved! Single Sign-On—Fetch Access Token API not working

Dear Experts, I am trying to fetch the access token using Finesse SSO Rest API, but its not working. My steps/usecase is following:- If I invoke the url: https://<MY_FQDN>/desktop/sso/test (https://developer.cisco.com/docs/finesse/#!single-sign-on-te...

Resolved! SSO Agent authentication using REST API

How do I get an SSO agent to authenticate on Finesse using the REST APIs? I can't seem to do it just using the credentials as a non-SSO agent, and the documentation doesn't cover it or say that it is or isn't supported.

Query about transfer call volume

Team, I have a question from a customer of mine. "A call comes into the Sales queue and is answered by agent Susie. Susie transfers the call over to a Claims queue. She either waits on the line with the caller until a Claims agent answers the c...

how to use recordutterance in the call studio

My environment is cisco 3945e, CVP 11.5 aand Nuance 10, I set the recordutterance=true in the call studio properties, and i use form element to recognize with the nuance asr. and nuance did set the record wav in the nuance server, and return back t...

Finesse Embeeded WebApp on UCCX 11.6.1

Hi, I am trying to use the Embedded Webapp gadget on Cisco Finesse with UCCX 11.6.1. However, finesse does not display the gadget. It starts off like it is about to load but stops.I have tried it with both http and https sites but I have not been abl...

How to use SSO rest apis with a server side java application

My use case: I have a java app where I am connecting with finesse with server side rest apis. So far so good. But when I enable sso for agents, my login and requests fails. I am looking for a solution for this. I have already visited cisco link for h...

Resolved! CUIC Drilldown Report on Dashboard generates property error

I have a report for Precision Queues that has two drill downs for the Precision Queue Name, one goes to agent details the other for deeper details on the PQ real time. It all works great in regular Reports views. This is CUIC 11.6(1) on PCCE 11.6(1)...

Resolved! problem with activateMyTab in Chrome from a toaster pop-up

I have developed a simple gadget in Finesse 11.5 that listens to incoming "OFFERED" chat requests and pops a toaster to warn the agent. I then want to trigger an activateMyTab to bring the gadget tab to the agent's attention once they have clicked on...

Resolved! Finesse API outbound Schedule Callback

Hello, I use finessse API 11.5. I have a question for finesse API outbound Schedule Callback. I want to send a http request to schedule a outbound callback with two params "callbackNumber" and "callbackTime" : <Dialog><requestedAction>UPDATE_SCHEDUL...

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Forum Posts

UCCX 10.5: CAD to Finesse Tool?

Resolved! CAXL Library download not available

Resolved! How to utilize the fix provided in ES05 for ticket CSCvn37102

cisco UCCX Route Call to same Agent

Cisco Social Minor Smaple chat Script for customer end

Help: Get the URL for Recorded User Utterance Wav File On Nuance Speech Server (NSS)

Resolved! Single Sign-On—Fetch Access Token API not working

Resolved! SSO Agent authentication using REST API

Query about transfer call volume

how to use recordutterance in the call studio

Finesse Embeeded WebApp on UCCX 11.6.1

How to use SSO rest apis with a server side java application

Resolved! CUIC Drilldown Report on Dashboard generates property error

Resolved! problem with activateMyTab in Chrome from a toaster pop-up

Resolved! Finesse API outbound Schedule Callback

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