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Hi, Is there any way to know that a call is barged-call from the JTAPI events point of view? I was thinking if there's any indicator from terminalChangedEvent or callChangedEvent that will let me know that a certain call is a barged-call. I'm trying ...

Hi there, I'm using PCCE CUIC 12.0 to customize a report for client, at which the customized report is getting the fields in 2 stock templates.One of the templates is "Agent Not Ready Historical". I copied the query from stock template and created a ...

Hello, We have Finesse and CUCM 11.5 and Verint 15.1  Verint reads incoming event/reason codes from Cisco and converts them to activities for users adherence feed.  We have most of it mapped and working correctly, but I'm trying to track down what sc...

I get this Error during login using xmpp clientxmpp connectionSASL authentication PLAIN failed: not-authorized

Good day, Cisco Community! I am currently working on a project and curious if we can able to verify the DTMF string sent through the Cisco Finesse Developer API (Send DTMF String). I seem to notice that whenever I sent a request in the said API the r...

I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking. In the logs, i could see that the v...

Very simple call flow. No Network VRU, just a basic Event Feed VRU. VRU makes route request to ICM. ICM returns a Label using a Dynamic Label Node of *8,12345. No issues whatsoever. However, if the Label has a prefix of DTMF (DTMF*8,12345) the Route ...

Hello,We are working on the Cisco Finesse and SAP C4C application integration. SAP C4C is the sales could application where master data and sales information is stored. As per our requirement & architecture perspective, we would like to receive custo...

Hi I'm trying to make use of non gadget sample, while login .HTTP request is directed to my local host not to finese server. Although I set the Domain filed in the HTML GUI to FQDN. the HTTP request is like below http://192.168.27.1:8993/finesse/api/...

I'm attempting to use the advanced search capability documented on page 20 of the 11.6 UCCE Developper Reference for the Agent API: Advanced search parametersThere are several advanced searches you can perform on the Agent API, including supervisor, ...