Contact Center

We have a CTI client library for an application of ours, which to this point has always been read-only, merely processing events. We are now adding some call and agent control to it. However, once that test CTI application performs a normal CloseReq ...

Hi all,We have configured a browser pop up in Finesse workflow for one application. In the URL we are passing the parameter {BAAccountNumber} which appears in Finesse screen. The problem the number is prefixed with 9, and when this is passed to the U...

Where do I find documentation/Example Code/Libraries on how to Connect to a CTI Server and listen on all events?I'm searched around this board as well as on devNet and am quite lost.  Thanks! 

Hi all,For a few of our customers we need to report on a large group of agents that are multi skilled. For instance, a monthly report on all agents and on all skills. The result should be one line per agent per skillgroup per day.Trying different way...

We are trying to have a post call survey script to capture the customer feedback and then populate the results onto Cisco AQM application while the recorded call is being played. Its an UCCX with CUCM  and Cisco AQM environment 1. UCCX post call surv...

I'm trying to update the extension fields (eg. emailReplyCc) of an email contact inside finesse and make it show on CUIC reports.I'm invoking the "cisco-ms-rest-module.js" functions: updateContact(), getContact(), updateContactStatus() and requeueCon...

Hi Team,    we are facing issue on chrome , when ever 3rd party gadgets comes in picture during this time finesse desktop getting closed ,  If 3rd party not in picture there is no issue with finesse . may i know why its happening ?????its not frequen...

Hi Team I am facing issue while running the Java class using Action element on CVP server.  The Java class is not taking user name which it suppose to take from properties file it is taking something by its own not sure why it is happening on CVP ser...

Hi, We are planning to integrate UCCX with a 3rd party web based ticketing tool in which we are planning to have 2 options like press 1 for New ticket and press 2 if you have existing ticket and if existing ticket please provide ticket number so i ne...

Hi,We have created a Recording control gadget which interfaces to a third party recording platform.We have no issues running this in our lab on Windows 10 clients running Finesse against UCCX 11.6(1).When we try it on the customers system, we get a 4...