Finesse Developer Training
Hi Team , Please help me below How to removing the Get Person Call to CDI? please Help Me
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Forum Posts
Finesse Transfer Monitoring issue.
Hi, we have a gadget that allows use to single step transfer to internal extensions. This works when an agent receives a call and clicks the button. However, the transfer fails when the agent is being silent monitored by their supervisor. We are on U...
Finesse not publishing call variable updates for transfer and consult calls
Hi, We are facing following issue with Finesse notifications The scenario isAgent 1 receives call, Initiates either consult or transfers call to agent 2Speaks to agent 2, and then Agent 1 exits the call leaving customer with agent 2So when agent 1...
Agent State issues with conferencing active calls
We have a UCCE call center that has a challenging workflow. The agents take inbound calls to their ACD lines, then from that line, they will make an outbound call to a doc's cell phone. If the doc answers, they conference the calls together and all...
Is it possible to Play Audio after catching hotevent,Badfetch (error.badfetch)
Guys, I have a requirement to play some Static Menu from VXML Application in case of any errors or HotEvent. When i try to play an Audio after catching Badfetch (error.badfetch) , I again get Badfetch followed by abrupt disconnect. I am setting fetc...
CVP; integrating an external standard voicexml application
What are the options to integrate a standard voicexml application located on the internet into Cisco CVP.Do we need to use Call studio to build and deploy a 'wrapper' app which fetches the real application on the internet via http/s or how does it wo...
Cisco Directory
Hi Team, How to Removing the GET Person Call To CDI? Please help me . Thanks!Sabari
CUIC custom report Select in Select
We would like to create the custom Database query Reports for our customer without the using the SQL procedure. To create the SQL query's we use the SQuirreLSQL app and all our scripts are running successfully directly with no any problems. But if w...
Finesse Gadget Error
Hi there, we are using Finesse 11.5 for UCCE 11.5. We are getting below error for some agents, 'An error occurred while loading this gadget,refresh the page to try again'. and we want to resolve this.
subdialog invoke throws SERVER ERROR:bad_url . URI:/CVP/Server
Hi Experts, I have two vxml applications for say A and B. I'm using subdialog invoke cisco element to transfer application from A to B, in the element settings, for URI I've entered value as "/cvp/server?application = B " . Everything go...
Call with Outbound, CTIOS, or Finesse?
I have an application that needs to initiate calls to customers. Also, I need to have an agent reserved in case the customer wants to transfer to an agent from my calling IVR. They are a high-priority customer and should not have to wait in the regul...
Get the UCCX Version
Is anyone aware of a way to get the UCCX version using any of the API's Graham
UCCX - Cisco Finesse 11.6 - Gadgets Hub - How to receive incoming chat message notification
I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below: gadgets.Hub.subscribe( 'uccx.api.agent.' + user.getId...
Finesse REST API - Get Supervisor's Extension using agent's credentials
Hi, I have to build a functionality in agent's screen to contact his/her supervisor. Is there a way to find out Supervisor's extension with the agent's credentials using Finesse REST API? Thank you.
Resolved! Subscribing to Finesse Workflow Action Events
We are developing a Finesse (v11.1) gadget where we need to capture the state change event of warm transfer leg. One would think the dialog change handler should be called when the transfer destination picks up, but it is not (not in case of inbound ...
Recognize Your Peers
