Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Finesse Transfer Monitoring issue.

Hi, we have a gadget that allows use to single step transfer to internal extensions. This works when an agent receives a call and clicks the button. However, the transfer fails when the agent is being silent monitored by their supervisor. We are on U...

CUIC custom report Select in Select

We would like to create the custom Database query Reports for our customer without the using the SQL procedure. To create the SQL query's we use the SQuirreLSQL app and all our scripts are running successfully directly with no  any problems. But if w...

s.orlov by Beginner
  • 0 replies
  • 0 Helpful votes

Finesse Gadget Error

Hi there, we are using Finesse 11.5 for UCCE 11.5.   We are getting below error for some agents, 'An error occurred while loading this gadget,refresh the page to try again'. and we want to resolve this.  


Call with Outbound, CTIOS, or Finesse?

I have an application that needs to initiate calls to customers. Also, I need to have an agent reserved in case the customer wants to transfer to an agent from my calling IVR. They are a high-priority customer and should not have to wait in the regul...

Quigath by Enthusiast
  • 2 replies
  • 0 Helpful votes

UCCX - Cisco Finesse 11.6 - Gadgets Hub - How to receive incoming chat message notification

 I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below: gadgets.Hub.subscribe(  'uccx.api.agent.' + user.getId...

Resolved! Subscribing to Finesse Workflow Action Events

We are developing a Finesse (v11.1) gadget where we need to capture the state change event of warm transfer leg. One would think the dialog change handler should be called when the transfer destination picks up, but it is not (not in case of inbound ...

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