Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! UCCE CVP app hangup after 3 minutes

I have a CVP application with a long-running list of orders being spoken. The menus are working but when I do an edge-case test and let it run an infinite loop, the app hangs up on the caller after precisely 3 minutes. This is reproducible every time...

3min CS conf.PNG
Quigath by Enthusiast
  • 1 replies
  • 0 Helpful votes

Resolved! Retrive information from Database element

First, let's start by stating that we (my team) are kinda new to CVP, so we don't know a lot, and the first thing that we notice is that the official CVP documentation is not that good.We're trying to make use of the database element with a multiple ...

cafej by Beginner
  • 4 replies
  • 2 Helpful votes

UCCX security & encryption

Hi All,   Looking for details around securing UCCX communication with CUCM, Finesse, CUIC & Social Miner. Are their any available documents which I can follow to achieve this for one of my customer.   Thanks!   Akhilesh

UCCX Java Errors

We are trying invoke a custom code to access a CRM system and upload a voicemail file via base64.  The base64 conversion is working, but unable to invoke the the CRM connection.    

juniormwb by Enthusiast
  • 4 replies
  • 0 Helpful votes

Migration CAD to Finesse 10.6.1

Morning   I have just upgraded my system from 10.5 to 10.6 and I am now trying to get Finesse configured for my agents to migrate across.    The issue I am having is with the browser setup that was available in CAD.  In this, we have several pages th...

sp_csq_interval times UTC or local time zone?

When I run the sp_csq_interval, do I have to give start and end time params in UTC? or local timezone? How do I get that information? do I get times (interval_start_time, interval_end_time) in UTC or local time zone? In database table sheet, it says ...

ssdo by Beginner
  • 0 replies
  • 0 Helpful votes

Attended Call Transfer issue

We have an issue when trying to execute our virtual agent-driven attended transfer operation. Please see the attached Word-file with the question.   With the CONSULT_CALL command sent to Finesse, we do NOT get any notifications on the original call d...

vbashin by Beginner
  • 15 replies
  • 0 Helpful votes

CCX configuration API user 401

I have created a configuration script to reskill agents based on need. The script collects credentials from the user, which are passed to the CCX REST API. I tested the API calls with Postman and then set up the script with Powershell. This script wo...

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