Contact Center

While using Transfer element at 12.5v of Call Studio, I am getting "phone_error" while doing the Bridge transfer. After checking, we found out Destination number is containing asterik(*). Can Destination number be alpha numeric or its mandatory to ha...

We have stood up a new task router and created the feed and campaign within task router and can see it increment. when we make a call. The issue is we are not getting anything transfer over to the ICM scripts. We have the dialed number and calltype m...

Dears, We are trying to implement Cisco CVP Standalone Outbound as described by Engineer Mr.Paul Tindal.https://twitter.com/tindallpaul/status/919638559702822912 Below are the setup we are using,Cisco PCCE 12.0Cisco CVP 12.0Cisco VVB 12.0Voice Gatewa...

Hello Team,We are using Cisco Finesse API (https://developer.cisco.com/docs/finesse/#reasoncode%e2%80%94get-list) for obtaining list of reason codes. However, it looks like the only way how to fetch the data from this endpoint is by using the admin a...

hello, How can I get in 3rd party asp.net web application the single sign-on token JSON as a response to a request? I'm building 3rd party asp.net web application and I want to use a cisco single sign-on token. when I use https://<FQDN>/desktop/sso/t...

UCCE11.6.1-How to pass caller ANI to 2nd leg while making consult call.Customer call into contact center and agent answer itAgent initiate consult call and need to pass Customer ANI to 2nd leg- I tried to invoke Finesse Workflow to write extension, A...

Hi All, How can I best format my POST request for CompressedClientLog? CompressedClientLog—Post Compressed Log to Finesse - Finesse - Document - Cisco DevNetCompressedClientLog—Post Compressed Log to Finesse var data = new FormData(); var logObj = '<...

I tried to send CCX wifi packets but Cisco not recognize that. i guess maybe wrong format . I need Packet structure format . Thanks.Neil.

Need some json example desktop layout file, which will have a Button at Agent Desktop when new call came, on button click javascript code executed & also pass caller ANI to javascript code to call IMI inbound SMS webhook.

Hello,This is my first time using the Cisco Unified call studio. I would like to know how to integrate with a database. Based on the documentation, we should provide a JNDI name for DB connection, but how do we create the necessary JNDI to connect to...

I have created a custom Connector to retrieve information from an API.  The HTTP Status Response is 200 and on the API side I can see the correct response has been sent.  But, I am not able to parse the data.  Below is the start of the response: {   ...