Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

We have stood up a new task router and created the feed and campaign within task router and can see it increment. when we make a call. The issue is we are not getting anything transfer over to the ICM scripts. We have the dialed number and calltype m...

tepittman by Beginner
  • 2 replies
  • 0 Helpful votes

Dears, We are trying to implement Cisco CVP Standalone Outbound as described by Engineer Mr.Paul Tindal. Below are the setup we are using,Cisco PCCE 12.0Cisco CVP 12.0Cisco VVB 12.0Voice Gatewa...

Hello, during develompment of vxml application I have found out that after a call in activity log all the elements are executed in a mtter of ms, except for MENU elements which take their time. I would like to make an vxml application: Play prompt, R...

Albert by Beginner
  • 1 replies
  • 0 Helpful votes
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