We are trying to find a way to log onto Finesse programmatically via web API. Finesse web service developer's guide says If you hit http://<FQDN>/finesse/api/User/<id> with PUT method & proper security header, and send data of <User> <state>L...
This new gadget is great in concept and the whole reason we went from 10.6 to 11.6.Our Agents need to fill in missing, new, or additional information to pass along to the next agent that they transfer the call to.This gadget allows that task by updat...
Hi, Finesse 10.5 is now supported as published apps with Citrix Xenapp.Is a deployment guide available or a document that lists all the requirements needs so that it works ?Joel
My current call flow has a 3rd party gadget which is making a Siebel pop up happen and then write some data in to SQL DB using Web API. This gadget and web API is working fine on windows 8 server using Finesse 10.5 but when we migrated the same 3rd...
I was able to register a management and rest node with Context Service using one account but when I try to register the same custom app with an account that uses single sign on I get an internal server error caused by a failed access token call.The s...
Trying to determine if these is a process that will allow me to schedulke a Cisco report every hour?
Hi, How can I read one number in a dashboard? For example I want to display the Total CallsOffered without having that in a table format with a header. Regards,Batool
Dears, I’m working on a uccx environment version 11.5 SU1. I have successfully configured and tested the callback feature through uccx outbound dialer and rest api. Now I need to make another rest call for the customer information to be shown in fine...
I have the EIM gadget embedded in my Finesse 10.5.1 desktop. Some of the users within that Agent Team don't login to take emails though and the layout is only configurable by agent team. Is there a way to be able to Click on the gadget header to hi...
Hi, Hoping someone can help - Cisco Finesse doesn't seem to be allowing LDAP sync'd users to login.I'm not familiar with Finesse so please forgive me - however would all users who have been sync'd into CUCM automatically have the ability to login? Or...
Hi !I am trying to change sample gadget height but no luck unfortunately.I had tried the following ideas :var html = '<iframe src="' + _urlToLoad + '" id="displayFrame" height="650"></iframe>'; gadgets.window.adjustHeight(650); please help ..
I get an error in the REST API in Finesse 12.0.I want to see if it's a bug or my problem. #good casehttp://FQDN/finesse/api/User/5001/Dialogs HTTP Method : Get Content-type : application/xml Authorization : Basic Auth - Supervisor #error case h...
Guys,I have a VXML application that i am using as Queuing application, so while the call is Queued the caller hears the prompts.In that Queuing application, we have placed a custom handler for real-time communication and events, we are using fetch a...
Hello, I am creating a custom element in CVP studio. It is working fine. I have created several exit states, but I wonder how to set one of this exit. It is by default going to "done" exit, what method can I use to set a specific one. //My exit s...
JavaScript API lib is handy but not as comprehensive as its web API counterpart. Sometimes you end up using both. But the two do not seem to coordinate with each other well. In JavaScript API, after you call user.getDialogs({ onCollectionA...
