Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Finesse login issue

Is it a MUST that you are on the Homescreen /TAB of Finesse to change your Status form Ready to Not Ready, or can this be done from one of the other tabs like My Statistics or Manage Call?

lowfell by Participant
  • 4 replies
  • 0 Helpful votes

CVP Email Element

I am trying to use the Email Element for CVP.  I have followed the instructions on

How to check what side closed connection

Hi, I would like to know how to check what side (agent or client) closed a connection. I am checking events that are published during and after the connection. I also have found discussion about that there

mwierzbo by Beginner
  • 3 replies
  • 0 Helpful votes

Resolved! Layout with columns and 'colspan' behavior

Hello,I would like to place my gadgets in columns however I would like to place them in a way similar to how html <td> colspan attribute behaves where one (or some) gadget(s) may extend to multiple columns. Please refer to screenshot; Layout 1 I can ...

beozer by Cisco Employee
  • 7 replies
  • 0 Helpful votes

Resolved! Xmpp Notification RequestId Issue

Hi, We are using REST api for sending request, and we can receive notification over XMPP. We are using UCCE Finesse 11.5 We added requestId to web request header.   HttpWebRequest httpRequest = WebRequest.Create(uri) as HttpWebRequest; httpRequest.He...

birkatre by Beginner
  • 3 replies
  • 0 Helpful votes

Force sync between UCCX AND CUCM?

I have written an application that enables an agent by assigning the IPCC extension in CUCM through an AXL SOAP call. I would like to then immediately allow editing of the new agent (team, group, skills). The problem is that the UCCX won't see the re...

dbonagir by Cisco Employee
  • 1 replies
  • 5 Helpful votes

Resolved! CVP app to ICM External VXML variables blank

First time trying this so please advise. I am trying to pass data from my CVP app out to my Finesse agent.   However, the data I put into the CVP_Subdialog_Return element does not show up in the FromExtVXML variable. When data is already existing in ...

000 cvp exit.PNG 000 icm script.PNG 000 icm set var.PNG
Quigath by Enthusiast
  • 7 replies
  • 0 Helpful votes

Resolved! Miranda IM client as notification listener

Hi, How I should configure Miranda IM client to get notifications from Finesse server. I need to listen to notifications when a change of agent call occurs. Finesse documentation says about subscription to various kinds of events. How to setup subscr...

mwierzbo by Beginner
  • 1 replies
  • 0 Helpful votes

Context Service WYSIWYG Editor

I am searching for this editor (attached image) for context service layout. Can anyone assist? This was presented at Cisco live 2018 Cisco Context Service Omni-channel solution Deliver Exceptional Customer Experience Sajith Kaimal, Solutions Pr...

paulonwude by Beginner
  • 2 replies
  • 0 Helpful votes

UCCX week on week trend analysis

A customer is looking for week on week trend analysis reporting. They are running UCCX 11.5 and CUCM 11.5. I’ve let them know this is not possible from CUIC reporting but they are looking for alternatives. Does anyone have a recommendation?Does the o...

Resolved! Dropping a call in Finesse Gadget

I am creating a gadget to add notes to customer records in our database. I have all that working but would like to end the call when the user clicks the save button in the gadget. I can't seem to find anything on how to do that. Any help will be much...

scotts1 by Beginner
  • 4 replies
  • 0 Helpful votes
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