Resolved! Finesse login issue
Is it a MUST that you are on the Homescreen /TAB of Finesse to change your Status form Ready to Not Ready, or can this be done from one of the other tabs like My Statistics or Manage Call?
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Forum Posts
CVP Email Element
I am trying to use the Email Element for CVP. I have followed the instructions on https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specific...
How to check what side closed connection
Hi, I would like to know how to check what side (agent or client) closed a connection. I am checking events that are published during and after the connection. I also have found discussion about that there https://community.cisco.com/t5/contact-cente...
Resolved! Layout with columns and 'colspan' behavior
Hello,I would like to place my gadgets in columns however I would like to place them in a way similar to how html <td> colspan attribute behaves where one (or some) gadget(s) may extend to multiple columns. Please refer to screenshot; Layout 1 I can ...
Resolved! Xmpp Notification RequestId Issue
Hi, We are using REST api for sending request, and we can receive notification over XMPP. We are using UCCE Finesse 11.5 We added requestId to web request header. HttpWebRequest httpRequest = WebRequest.Create(uri) as HttpWebRequest; httpRequest.He...
Force sync between UCCX AND CUCM?
I have written an application that enables an agent by assigning the IPCC extension in CUCM through an AXL SOAP call. I would like to then immediately allow editing of the new agent (team, group, skills). The problem is that the UCCX won't see the re...
Resolved! CVP app to ICM External VXML variables blank
First time trying this so please advise. I am trying to pass data from my CVP app out to my Finesse agent. However, the data I put into the CVP_Subdialog_Return element does not show up in the FromExtVXML variable. When data is already existing in ...
Resolved! Miranda IM client as notification listener
Hi, How I should configure Miranda IM client to get notifications from Finesse server. I need to listen to notifications when a change of agent call occurs. Finesse documentation says about subscription to various kinds of events. How to setup subscr...
CVP Call Studio - Nested Variable value within a session variable?
I have a number of session variable Example: {Data.Session.S_E1} = 100 {Data.Session.S_E2} = 200 {Data.Session.S_E3} = 300 And I want to find the value of one of the above using a digits element. So if caller enters digits of "1", I can set a ...
Context Service WYSIWYG Editor
I am searching for this editor (attached image) for context service layout. Can anyone assist? This was presented at Cisco live 2018 Cisco Context Service Omni-channel solution Deliver Exceptional Customer Experience Sajith Kaimal, Solutions Pr...
Finesse REST API 10.6 SSL Error dh key too small
When trying to call the Finesse 10.6 REST API with a sandbox environment with Karma Proxy - an SSL error occurs: WARN [proxy]: failed to proxy /finesse/api/User/Agent001 (write EPROTO 4455228864:error:141A318A:SSL routines:tls_process_ske_dhe:dh ...
UCCX week on week trend analysis
A customer is looking for week on week trend analysis reporting. They are running UCCX 11.5 and CUCM 11.5. I’ve let them know this is not possible from CUIC reporting but they are looking for alternatives. Does anyone have a recommendation?Does the o...
Finesse Agent desktop -Add hyperlink to header in agent desktop
I would like to add a hyperlink to the header in a Finesse agent desktop UCCE 11.6 .Is this possible by adding append or appendChild from within a invisble gadget?
Resolved! Dropping a call in Finesse Gadget
I am creating a gadget to add notes to customer records in our database. I have all that working but would like to end the call when the user clicks the save button in the gadget. I can't seem to find anything on how to do that. Any help will be much...
Cisco Desktop Agent config -add hyperlink in header
I would like to add a hyperlink to the header .Is this possible in 11.6 UCCE Finesse? If yes how can I do that
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