Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Getting Started with Webex Contact Center APIs - Exploring Samples

We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @  See:

Finess Api 12.6

I am getting an error after making a call to a good number but after the following situationI make a call, then Consult call, from the consult call i consult again to a valid number.The error returned is as shown below.But nowhere in  the docs can i ...

r0nh by Beginner
  • 2 replies
  • 0 Helpful votes

CUIC Custom reports with UCCX Live Data

We want a report similar to the Team performance without the logout agents. We also want a report slightly different from the Agent Detail report. Essentially we want it to look like the old CSD screens. I can not figure out how to get the live Strea...

jlamon001 by Beginner
  • 7 replies
  • 0 Helpful votes

Resolved! Changed in HotEvents Strings with VVB11.6

I Observed , Hotevent's Strings got changed with VVB .below is the list i Observed,Is there a document or something , where i can find a complete list of changed events ?HotEventNameEvent String in 9.5Event String in 11.6NoResourceErrorerror.noresour...

jimmy jain by Enthusiast
  • 20 replies
  • 1 Helpful votes

Resolved! Direct Transfer in a gadget

Hey can you help me I am getting problem to code transfer call action i tried to use  api but unfortunately it is a consult call api i want to directly transfer my...

UCCX script - parse xml file for data

Is there a size/value limit on a xml document when attempting to have a script parse an xml document for data that is stored locally on the server?  If a xml document had 40K entries in a xml single document how would the system handle it? For exampl...

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