Hi all, I am quite stuck to get a report where the call answered needs ro be calculated when a call is moved out to another pq. The scenario is that I have a courtesy callback setup with 2 pqs. 1st pq is the ivr where the calls land and if the agent...
Forum Posts
I'm trying to write an application that uses the CTI Protocol as described here: https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview/what-is-unified-ccx-cti-protocolIs this available in PCCE or only in UCCX? If so, how can...
Hi, With WxCC capture api providing the path of the recording available, we wanted to understand the following1. If there is a retention applied on this capture, i.e., what is the maximum time the capture will be available for on WxCC storage?2. Assu...
Team,I have upgraded Nuance speech suite to V11.0.9 and IVR application is deployed from callstudio 10.5 or above.I tried change the VXML gateway in settings.xml from cisco_nuance_02 to cisco_osr_03, but still iam getting "MRCPClient.createsession" s...
As we know, with https://webexapis.com/v1/memberships API, we can create a new membership in a Webex space. { "roomId": "Y2lzY29zcGFyazovL3VzL1JPT00vYmJjZWIxYWQtNDNmMS0zYjU4LTkxNDctZjE0YmIwYzRkMTU0", "personId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS9mN...
Resolved! CVP Nuance No Resource Error
Janine,Need your expert advice on this issue. We are getting "no resource" errors on the VXML logs on a speech input element. How do we find out if this is a network error or mismatched grammar or ASR purely running out of licenses? I know that we ca...
I had a failure in my agent update python script. Here is the XML I got back. <?xml version="1.0" encoding="UTF-8" standalone="yes"?><apiErrors><ap iError><errorMessage>400 Bad Request - javax.xml.bind.UnmarshalException: unexpe cted element (uri:&qu...
Hello everybody, I need to know which Authentication and Authorization mechanism should I use when developing a custom agent or supervisor desktop application. Please take in into account I'm using JTAPI for call management and Cisco Finesse API for ...
We have successfully retrieved queue statistics from certain queues in our org ID through REST API "/v1/queues/statistics".However, when we asked to retrieve statistics from a new queue and most of time it returned empty "data" field in the response ...
Hi Team,I want to get data from 2021 to till date but It does not allow to get data older than 12 months in pasts. Is there any way I can get older data? Thank you.
Resolved! ECE Chat API integration with Chatbot
Hi, We are integrating chatbot with ECE version 12.0 ES6 ET1 and we got issue when we try to sendo message in conversation. We opened a TAC, but they ask us to send message in devnet forum. However, in many messages, we found only message to send ema...
Resolved! Unable to run any API
Getting back to APIs after a long time. Please note this worked for my gold tenant a year back. Recently our subscription expired and we worked with Cisco resource to fix all in the backend. I am unable to execute even a simple API like get task. i a...
Resolved! Queue to Team mapping
Hi Team, I won't able to see all API request's for Queue's section under documentation page. Where can I find Post request for Queue's.? So i can add team's in Queues with API calls. Attached Image
Making this post to gather feedback/Opinions on SL in UCCE with CUIC report. I've always seen CT reports being used for SL observations CUIC, but a few weeks back I was asked why should CT reports be used over a PQ or SG report to monitor SL via CUIC...
Hello, I'm working on integration Cisco UCCX to a Nuance Speech server, which handles all the intelligence, TTS/ASR to the caller. Issue I'm running into, when the Nuance IVR transfers the call back to CCX with namelist variable: callerIntent. All th...
