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Intro to Ansible

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Does anyone have an example or experience with REST/JSON post to an external webserver app (not on CCX server/cluster)? I need to get two strings of data to a web server from my CCX application/script. I have the MAKE REST Call setup with the url an...

dbonagir by Cisco Employee
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Hi everyone, I was wondering if there is a way using UCCX 11.5 to pause and resume via DTMF interaction the playback of an audio Prompt. I cannot see anything like that on docs, but since I think it is a relatively common problem maybe there is some ...

dbonagir by Cisco Employee
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Hello So, I've created a jar file with some classes I've created. Some of this classes are custom exceptions. I've created some scripts in UCCX 11.0 with some code relevant to my custom classes. For demonstration purposes, my code is: { try { Int...

dbonagir by Cisco Employee
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Hi I'm trying to play a random prompt from a list of available prompts. I recognise that the 'Generate Prompt' step can achieve this but my prompts in question are going to be sitting in an XML file (see below) <?xml version="1.0" encoding="ISO-8859...

dbonagir by Cisco Employee
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Hello, Please can you advise about this issue: I want to integrate a virgin finesse with CRM database to get the customer info and to show it when the agent receives a call. What is the best method, as i find to applicable ways , 1st: to get the info...

dbonagir by Cisco Employee
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Hi All, I have a customer which migrate from Unify(Former Siemens) Procenter, where they have automatic callback feature. This feature works when caller hang up (abandoned call) after some configurable time and automatically put in callback queue. A...

dbonagir by Cisco Employee
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Hello UCCX Community, How would I set my parameters in the Create URL Document for the following REST web service? The two classes (context & data) is throwing me off. Thank you! POST http://address/CreatePhoneCall Input : { "context": { "la...

dbonagir by Cisco Employee
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HI Team, Can the name of a caller displayed (Display Name) on the finesse desktop as the call comes in. When I mean name of the caller, it for the calls which are being generated internally (from CUCM) to UCCX. Not for the PSTN/Mobile Calls. Regard...

dbonagir by Cisco Employee
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We are using CCX version 10.6(1) SU2 with web services to collect information such as a contract number, doing a db lookup, and writing to an XML file. The question is how do we pass this data to another application after a call redirect step. Thank...

dbonagir by Cisco Employee
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