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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

REST Response

I am getting a U at the beginning of my REST response while trying to get an OAUTH2 token, what does the U mean. What is the easiest way to parse it out of the String, I only need the token for my secondary query. Responses are in application JSON ...

dbonagir by Cisco Employee
  • 103 Views
  • 0 replies
  • 0 Helpful votes

API to Get Agents Assigned Team

Hello, I am looking to see if this is possible by using a REST API web call to Contact Center from a script or some other method. My script has a need to attempt to connect to a specific agent, if that agent is unavailable, I'd like to query Contact...

dbonagir by Cisco Employee
  • 72 Views
  • 0 replies
  • 0 Helpful votes

Changing CCX application prompt variable

Hi, I want an external app (built in-house, integrated with CCX) to change prompt variable and have it updated on CCX. However, when I update the variable using CCX application API and try to store it, the CCX API saves it as "P[prompt.wav]" instead...

dbonagir by Cisco Employee
  • 73 Views
  • 0 replies
  • 0 Helpful votes

UCCX Script download throught Rest API

I have been facing the issue When I download the script from the rest API. I am doing this "http://uccx-server/adminapi/script/download/call.aef" and I get the response from the server. <apiErrors> <apiError> <errorData>ServerError</errorData> ...

dbonagir by Cisco Employee
  • 104 Views
  • 0 replies
  • 0 Helpful votes

UCCX

Hi, In Cisco UCCX environment, for the CUIC report we have been provided with some stock report which fetch data from Live feed instead of a database query. This live feed is provided by XMPP protocol to the report. Is there any API document providi...

dbonagir by Cisco Employee
  • 94 Views
  • 0 replies
  • 0 Helpful votes

Multi Agent Skill change thru API

Hey All. Anyone have experience with using the API for multi agent skill change I would like to make and application(Finesse) where a supervisor can change skills on all the agents in the team at once. Have is the performance on the API, if i upda...

dbonagir by Cisco Employee
  • 77 Views
  • 0 replies
  • 0 Helpful votes

API Support with UCCx

I'm new to the entire API support and integration with UCCx, but I was hoping as a starting point this forum can help me answer some questions specific to API and the support of the API's: Is there a maximum number of API's that can be supported?Wha...

dbonagir by Cisco Employee
  • 125 Views
  • 0 replies
  • 0 Helpful votes

Create Skill

Hello Team - I'm wondering if anyone knows why the <skillName> parameter within Create Skill was not programmed to allow periods, i.e. <TestSkill.1>? Manually entering a skill name with a period is allowed within the admin web pages. Thanks, Mike

dbonagir by Cisco Employee
  • 106 Views
  • 0 replies
  • 0 Helpful votes

UCCX License Information

Is there a way to gather the license count within UCCX? I have found the high water mark information in the DB, but didn't see any tables that contained the current license information. I also didnt see anything in the API that would allow for gath...

dbonagir by Cisco Employee
  • 108 Views
  • 0 replies
  • 0 Helpful votes

API , UCCX , IVR to change agent status

Hi,I've developped a script that allow the agent to type his extension + a pin code then an IVR that let him change his status from "logged out --> logged in , not ready --> ready this using rest api and using the agent login/password for eachrest ap...

dbonagir by Cisco Employee
  • 93 Views
  • 0 replies
  • 0 Helpful votes
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