Contact Center

Resolved! CVP rest_cient element: header field format and example

Hi, I am configuring the CVP 11.0 rest_client element for a http POST request with a JSON path (payload). Is there any information on how to configure header field in the customer element? I need to pass three values (including credentials) as part o...

The UCCX (with Finesse, CUIC, SocialMiner) 12.0 Early Release Sandbox is here!!

Hi, DevNet has released a new UCCX sandbox for an early preview of 12.0. It is FREE to reserve. For more details, take a look at the blog I wrote, which highlights the new features that are available. Thanx, Denise

Resolved! Unable to get CONFIG_AGENT_EVENT updates

I have a server application using the UCCE CTI interface to collect data. Part of that requires getting configuration information, specifically agents. In my case, I can send CONFIG_REQUEST_EVENT with a ConfigInformation mask of 4, to get a dump of...

Send arbitrary VXML 2.0 to VVB via UCCX

I'm researching the usage of UCCX, but only have experience with UCCE so far. I have a working CCX script to which I'd like to add a custom block of VXML. I have this vxml in a file hosted in an IIS service. Which step element in CCX Editor do I use ...

stdout file in CVP 11.5

Hi Team, In CVP 8.5 version we had stdout files for logs.Now we are upgrading to 11.6.I couldnt find stdout file in CVP 11.6.Is that removed Thanks, Sowmiya

UCCX Bubble Chat 11.6.2 Events on Hide or CLose

We are looking to integrate the new UCCX 11.6.2 bubble chat into a website and the development team want to know if there is a way to register for an event to be triggered when the customer minimises or closes the chat window so they can do some othe...

Resolved! Taskmanagement gadgets Operation Failed : singin not allowed this MRD

Hi - I just downloaded TaskManagement gadgets from Task routing page, also configured as prescribed in readme.txt, but i was thrown API error message as "Operation Failed: SignIn not allowed in this MRD".Is this issue with our Gadgets or from anothe...

Resolved! Does Finesse support performing agent and supervisor actions programmatically over XMPP

We are trying to send (login, logout, make call etc..) message to finesse server over XMPP protocol. Our client .Net (WPF) application and we use argsXMPP library to handle XMPP protocol. When we use the REST API for login-logout operation we can lis...

CTI Server Protocol - OPEN_CONF with PGStatus !=0

Hi, We have an application that integrates to Cisco using the CTI Server Message Protocol. We make an OPEN_REQ request to open a connection to the PG. When we receive the OpenConf() we check the PGStatus field on the response to check it's !=0 ...

Resolved! Screenpop Gadget in Finess

Hi, I am writing a screen pop gadget for Finesse to integrate with a 3rd party application we have to fire up the gadget when a call arrives to UCCE. Now, I need the agent gadget to access the caller ID and then send it in the IFrame URL. I know ...

Not able to get CONFIG_AGENT_EVENT

Hi, I have specified CONFIG_AGENT_MASK | CONFIG_APPLICATION_MASK as the mask in OPEN_REQ. I do get the CONFIG_KEY_EVENT event in response to CONFIG_REQUEST_KEY_EVENT. However, all the keys are 0. Is this expected? I then send a CONFIG_REQUEST_EVEN...

Too many ManagerValve invoke() checking Log in MIVR Log

723065: May 11 10:26:02.732 KST %MIVR-MGR_MGR-7-UNK:*** ManagerValve => invoke(): servletPath = 723066: May 11 10:26:02.732 KST %MIVR-MGR_MGR-7-UNK:*** ManagerValve.invoke() checking! prefix = /scripts/ 723067: May 11 10:26:02.732 KST %MIVR-MGR_MGR-7...

Identify the phone an agent is logged on

Hi all, When I receive a CALL_ESTABLISHED_EVENT, I see the answeringDeviceID is the agentID, and I am wondering if there is a way for me to find out the phone this agent is logged on? for example, the DeviceName / MAC of the phone where the agent is...

Extracting value of P-Asserted-Identity from CTI

Hi, I need to get information from the UCCX about agents on call. I've read through the CTI documentation and it appears that I can get call information returned however I need the P-Asserted-Identity field from the SIP header. How can this be done?...

Query CSQ Table?

Hi all, In the call events, I can see the CSQID, and I would like to get the CSQName for that CSQID. Is there a CSQ Table which contains the CSQID and the corresponding CSQName? I looked into the CONFIG_CSQ_EVENT, but it seems like it only gives me ...

Intro to Ansible	Good Documentation	The Great Selenelion
>> View previously featured conversations <<

Contact Center

Forum Posts

Resolved! CVP rest_cient element: header field format and example

The UCCX (with Finesse, CUIC, SocialMiner) 12.0 Early Release Sandbox is here!!

Resolved! Unable to get CONFIG_AGENT_EVENT updates

Send arbitrary VXML 2.0 to VVB via UCCX

stdout file in CVP 11.5

UCCX Bubble Chat 11.6.2 Events on Hide or CLose

Resolved! Taskmanagement gadgets Operation Failed : singin not allowed this MRD

Resolved! Does Finesse support performing agent and supervisor actions programmatically over XMPP

CTI Server Protocol - OPEN_CONF with PGStatus !=0

Resolved! Screenpop Gadget in Finess

Not able to get CONFIG_AGENT_EVENT

Too many ManagerValve invoke() checking Log in MIVR Log

Identify the phone an agent is logged on

Extracting value of P-Asserted-Identity from CTI

Query CSQ Table?

Congratulations to the Event Top Contributors Class of 2024!

Cisco + Splunk: It's a new day for your data.

A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

Hide Finesse Gadget Header/title

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

UCCX integration with Remedy

OAuth Access Tokens are not generated in Power Automate tool

FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML

PCCE 12.6 user.microapp.ToExtVXML change Maximum Array Size

Packaged Contact Center Enterprise 12.6 Finesse out of service