Hello! I am having issues with the UCCX REST API when adding contacts into my campaigns. On random occasions, after sending the request and getting a succesful reply, the number of pending contacts in my campaigns doesn't change, like if I had neve...
Forum Posts
Hello, I am using the Config API to download prompt (.wav) files. I can download the files but they have poor audio quality. Specifically, the speaker's words sound fuzzy. The same files, when downloaded via the Prompt administration wizard in the UC...
Hello, I'm trying to change a variable in my script using API. I have a UCCX 11.6.1. I set my variable in Parameter in my script and check the variable in my application. I have tested unsuccessfully with Postman. Here is my code : I try a PUT on...
Hi everyone,I have a script that starts like this:StartAccept (--Triggering Contact--)logContactInfo = Get Trigger Info (Contact)On Exception (ContactInactiveException) Goto ENDGet Call Contact Info (--Triggering Contact)--> Calling Number: callingNu...
Is there any field for average talk time in the newest CUIC?
Hi,Due to bad fetch error. we changed fetchtimeout to 60s based on cisco doc wiki (http://docwiki.cisco.com/wiki/Unified_CVP:_VXML_Server_-_Resolving_%22badfetch%22_Errors)”For applications Root Doc Settings VXML Property = fetchtimeout and value 60s...
Hello, Is it possible on an agent's finesse window popup (bottom right of the desktop),to have the CSQ name as well as the caller's number? A customer needs to know from which CSQ the call came ? Is there any way to achieve this? Thank u!
Hello, Its possible to change the background color from the notes of CUIC Dashboard? Reunião Vendas, change this background color
Hello Everyone, We have a UCCX server and I want to let one of the managers to update the UCCX Application when a problem arises, for that, I started working on the API so that I could implement a I have an issue with changing Application Parameters ...
Overview A common reporting requirement in UCCE/PCCE environment is how to report calls released by Agents or Customers. This report is available with UCCX, while ICM, which is the routing engine of UCCE, does not contain this detail. The Termination...
How to capture utterances in audio(using nuance), save and check if its more than 5 sec and make webservice request.We cant use Record element since its just like VoiceMail which doesn't have ability to integrate with Nuance ASR/TTS.
Out customer want to change the cisco logo and some words in the desktop webpage, see the following picture, can finesse support this change ? if can , how can i do it?
Hi team, A customer with CCX 11.6 want to use a finesse for supervisors to monitor agentes and change skills in the same Windows. Does anybody know how to configured the XML gadgets to have the same function as in admin url as supervisor to assign ...
I am wondering whether I could add a "actual call duration" column to the Team Performance module. Currently the Team Performance only shows the duration of the current state so if an agent is on a 50 minute call, it won't show that if they have pla...
Hello, I want to make simple 3rd party gadget with just Agents ready number - similar to QueueStatistics, but just agents ready state in queue. I tried getQueues(), but it shows me just [object Object] and I am not able to read data from that. When...
