Contact Center

Good afternoon, I noticed that Finesse Supervisor 11.5 screen is much simpler than Uccx Supervisor 9.0 Desktop. Our customers are asking for same view as Uccx Supervisor Desktop screen. For example, how can I add the fields of "Agents Team State...

Hello, I am looking for UCCX Developer Guide, Release 10.5.pdf. Does somebody help me ? Thanks

Hello, I am looking for UCCX Developer Guide, Release 9.pdf. Could someboday help me on that ? Thanks,

Hi Is there any way to answer, forward and end a call through the ipphone jsp ? like you can change the agent state and set reasoncode: Not ready and reason code 1 = http://<server ip>:6293/ipphone/jsp/sciphonexml/IPAgentChangeState.jsp?State=3&RC=...

Hi All, I'm working with the UCCX Config API, trying to retrieve and update XML Documents from the UCCX Documents Repository. I'm able to get a listing of Documents by recursively parsing through the response of /adminapi/document, but I can't find...

Hi, I am working on CCX 11.5 APIs. Everything was working fine till yesterday. I don't know what went wrong with resource API. Everything else is working fine but I am not able to get the list of resources through API call, however I am getting succe...

Using CCX 11.5 ReST API I can successfully - Create a team - Create a CSQ - Associate/assign a csq to a team using PUT /adminapi/team/{id} Even though the Cisco Unified CCX Administration web interface shows that the csq is assigned to the team, whe...

Hi,   I need to automate the creation and modification of UCCX resources but i did not find an API to create a resource just like the RmCm Wizard on the UCCX GUI does. The UCCX API seems only be able to modify an existing resource, not to create it. ...

Hello I've been trying to use Content-Type: application/json in POST and PUT requests to the adminapi but get an error. Sending the data as xml works fine. Anyone been able to use json content on the adminapi? Example: data = { "Files" : { "Do...

Hello Experts, I am using an uccx api to upload contacts to the campaign which is working as expected and in the response i am getting the contact list that is not uploaded in the campaign which is also fine. Now coming to my question. In response ...

Hi There, I am working on an UCCX outbound solution and facing some issue for deleting the contacts from running campaign. Is there any way to remove uploaded contacts from any running campaign in Uccx? Regards, Akshay