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Intro to Ansible

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We have a customer that will have a SQL database that they want Finesse to contact with a ANI to bring back certain account details?I guess I can use a screen pop gadget to use values from callvariables, then form a http request for the data, but can...

I am trying to create a report definition from scratch using Agent, Agent_Logout, Agent_Interval & Agent Half_Hour tables.it is a simple report and have been able to create the report definition, however when I run the report for a given date, when I...

sarbarnes by Level 4
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LoginName seems to be part of the User object.  However, even when the agents login via their LoginName, the LoginName does not seem to be part of the user object that the gadget can access.   What is the prescribed method to obtain the LoginName fro...

HI Team,   This is in regards to CRMNEXT – CISCO finesse integration , wherein integration has been done in CRMNEXT for softphone by consuming Finesse API.   We are currently in UAT for CRMNEXT upgrade project, and during testing we have identified t...

Acid_2018 by Level 1
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Hi,   I have embedded Finesse 11.6 into a thick client CRM tool. the CRM forces IE 11 compatabiltiy mode so i've added a regedit in my IE > Browser Emulation to fix this which has been succesful. However, on some older computers we are receiving the ...

Hi Experts,   We are migrating from 8.5.1SU4 >> 10.6.1SU2 (mixed mode) >> 11.6   I was going through the CAD to Finesse migration utility tool and was wondering if I can use export & import on 10.6.1SU2 running on mixed mode as it doesn't work on 11....

Resolved! Cisco Live Data

This is probably a really basic question, but I am not very familiar with the term Live Data with regards to CUIC. Is that just the rebranded name for the UCCE Realtime datasource on the awdb?   I am looking at a 10.x to 11.x upgrade and am seeing th...

Good morning Community,   Is there any way at present we can actively monitor which users are logged into Hunt Groups within Jabber 11.9.2.  Is there a product or a report that we can see in real time or even historically to see whether our users are...

Flitdog by Level 1
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