Hi, Can anyone tell me what version of Java is supported on PCCE environment 11.6. I can see on the install guide under the security considerations it mentions Java run-time environment versions (1.7, 1.8). However the current version of PCCE 10...
Hi Team, I have an audio element in my cvp script which basically provides 3 options ( eg. opt1,opt2,opt3) and obviously has additionally exit states as max_nomatch and max_noinput. However, in reporting i see an additional exit state = none mappe...
Hi,I have to create a CSQ activity report not filtered by CSQ name, but by Application name. We have UCCX version 10.6 with built-in CUIC. To achieve this goal, I built a standalone CUIC Premium to customize report definition. I use IBM Data Studio t...
Is there a comprehensive catalog of sample reports for UCCE 11.6 with screenshots?
Hello all,Can we use google cloud service in Cisco call studio?Thanks
I apologize if this has been covered but I did not find it. It appears that a change to a gadget, specifically a change to the .js file requires the agent to delete history in IE. Is this normal or am I missing something? It may be a problem when hav...
Hi All, I've run into an issue using CVP Studio 11.6.1 DB Element. I am attempting an INSERT into a custom MS SQL 2014 database on a custom server. The first two fields are integer and the third a varchar(50). Sample INSERT statement is: INSERT INT...
Helllo All, I'm using finesse javascript api , in my application , Im not able change state, or drop the calls, when I checked finesse logs, I got this exception, what is com.cisco.ccbu.finesse.api.exception.NotFoundException, means. ...
We are having a problem getting the Barge in to work on Finesse 11.0 is there documentation that walks you thru the steps? We know it needs BIB, but what else?
Guys, We have an ICM to ICM Gateway configured from ICM A to ICM B and its working perfectly fine Now we have a requirement to receive calls at ICM Site A from a different site C, Site A is Already transmitting calls to ICM B,on setting up this new ...
Hi Team, I am using PCCE CVP 11.5.I am getting the below error when i try to use my wsdl.I have wrriten Java code for integration.I have placed the certificate in C:\Cisco\CVP\jre\lib\security\cacerts path ERROR: javax.net.ssl.SSLPeerUnverifiedExcep...
I'm trying to add very basic stored procedure that I have created icm_hds database. It gives results of TCD tables for the time frame of 5minutes. Have also given cuic user the permission to execute it. Now when I goto report definition and try to ...
The Abandon Call Wait time and answered short call thresholds were set at installation. We may be interested in changing them, but I have had a difficult time determining the impact and how the changes would be represented in the reporting. Looking...
Following the link below https://developer.cisco.com/docs/contact-center-express/#!add-contacts-to-campaign/add-contacts-to-campaign to add contacts to UCCX outbound campaign, the URI is required URI http://<server>/adminapi/campaign/{id}/contacts ...
Hi, Platform - UCCX 11.5, SocialMiner 11.5 We are developing CTI connector for MS Unified Service Desk. Connector is supposed to handle voice and email channels. For Voice we used finesse api and xmpp events and implemented voice channel. For...
