Hi I have utilised the customer-chat-sample provided from the Tools and Samples section in Cisco DevNet page https://developer.cisco.com/site/socialminer/documentation/index.gsp. However I have re-written this sample in PHP because our we...
Forum Posts
Dears, I am trying to create a report (Unique Abandoned Report) that shows only the abandoned calls where the callers didn't call again in the same day and got their calls answered. Abandoned Calls Query: select ANI from Route_Call_Detail where Date...
Hello, I use Finesse Cisco Finesse 11.5 API. When I want to send a action "transfer_sst" by those params: { method: 'PUT', url: 'http://finesse2.cc.tel.mcra.fr/finesse/api/Dialog/352345030', headers: { 'Content-Type': 'application/xml', Authorization...
Hi,We have another issue, when call comes, we observed the welcome greeting message is truncated some part. Its not happening always.What could be the issue?Thanks,
Hello, I am working with the UCCE 10.5 API, and it appears that after any agent update operation, the PeripheralName field of the affected agent is cleared out in the Agents table in ICM. PeripheralName does not appear to be available as an update-...
Hello, We have an issue when trying to establish a client application connection to UCCE.After sending out an OPEN_REQ, we are getting back a FAILURE_CONF with status '88':'E_CTI_INVALID_MR_DOMAIN Media Routing Domain is invalid'. Media Routing Dom...
is there a way to get the following stat displayed on finesse, am more interested in seeing the CSQ the call is coming from when the agent goes to talking, please see below. This is not available on finesse
Hi All - In 11.6 Agent able to make call using "Makecall" option in Finesse while he is in ready state, however when we call "MakeCall"API Method during ready state from my gadgets it is not working. is there any other configuration required to do ma...
i have added CuIC gadget on finesse, problem is if you see in the attachment, when i click on the reports it doesn't show the reports on the right pane like it does when opened on a browser and because of that if you see the circled area, it is a ver...
Resolved! New tables in Informix DB
Hello,One of our customers tries to implement custom reporting by it's own, which involves creating custom tables in Informix database used by UCCX. I would not suggest such a solution, as such features implemented on an online system may cause perfo...
Resolved! UCCX allows CORS?
Hello, since uccx 11.5 cors should be allowed. Anyway I can't fetch a ressource. (https://[fqdn]:9443/realtime/schema) If I access this url over browser I get the elements. With javascript, though, I get the error, that "the 'Access-Control-Allow...
Resolved! Finesse rest api issue in 11.6?
Does this api still work in Finesse 11.6? http://finesseIP/finesse/api/Queue/QueuePeripheralId In 11.0 it displayed actual values of agents ready, not ready, calls in queue, etc. In 11.6 - it displays the skill group name (so it seems to be working...
am new to finesse java scripting, am trying to get one simple java script that i have created to work with my finesse layout but it seems like it is not working. it just tests the agent status and based on that it is supposed to display a text messag...
Resolved! Text Box on Finsses Agent Desktop
Hi Team We have one requirement on Finesse we need to create of Plain Text Box to capture general note of conversation between Agent and Customer. Agent will type manually some key points of conversation into that text box as note and when call fi...
Hi Team I have some Finesse customization requirement and in this we have to send SocialMiner Chat conversation to Sibel CRM at the end of Chat conversation. Please suggest how to do that? I am very new to Finesse development. Thanks and Regar...
