Hi, I'm trying to hide the "Supervisor Assist Gadget" title for the Finesse 3rd party gadget. In the gadget xml, I removed the title by which I was able to hide the gadget title and the text moved up to where the title is but now I'm getting empty s...
I am looking to pass a variable from the STORE Data Provider as part of an iFrame URL. For example:"widgets": {"comp1": {"attributes": {"src": "https://test/{$STORE.agent.agentId}"},"comp": "agentx-wc-iframe"}}The value is not being passed, rather th...
Hi,I'm looking for a solution which allows me to create integration that can work as standalone service in a background.The main issue for me now is authentication because all examples are using mostly OAuth2 which requires a user interaction. But I ...
Hi, I would like to inquire whether it's possible to call the WxCC API within a flow. My intention is to modify the value of a global variable within the flow, enabling authorized business users to update the global variable status using phone calls....
I am building a chat that translates between Spanish and English. I am using Azure AI (Microsoft language) API. I am using the command 'detect'. When I call the initial post my flow fails. If I test this node within the flow I get the desired res...
From the Webex Contact Center for Developers portal, I'm attempting a basic call on the Get Tasks API. I'm signed into the portal, I'm on the page appropriate documentation page: Get Tasks accessing the Try Out functionality. I've specified an approp...
Hi,I am Manoj,Yesterday 14th November 2023 I was giving my CCNA exam as scheduled.After all the pre-checks Proctor released my exam,After releasing the exam, proctor pinged in the chat that my face is not clearly visible so I adjusted my laptop scree...
Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...
Hello,I have encountered an issue with fully removing a Campaign using the Outbound API.When deleting a Campaign using the Outbound API, everything appears to be working as expected.Once I do a HTTP GET operation and retrieve an updated list of campa...
Hi!I am trying to reach a sandbox UCCE CTI server, using protocol version 24.Most of the times the session gets open after a few OPEN_REQ messages: OPEN_CONF arrives with valid fields.Sometimes, however, I don't get an OPEN_CONF, but a FAILURE_CONF a...
Hello I'm creating finesse chat widget for agent to agent chat using finesse js API. I want agent status to show in agent list (online / offline). I want to know how can I detect if some agent is logged out or logged in. Is there is any thing simila...
Dear Cisco Community,I am testing our CTI Server protocol integration against the UCCX 12.5 Sandbox environment. Our integration code previously worked smoothly with the PCCE 12.6 Sandbox environment (several days ago when the environment was still a...
Does anyone have an idea how to solve this Internal error? I am making a call to the CCMP API using the following request body: POST /ResourceManagement HTTP/1.1 <soap:Envelope xmlns:res="http://www.exony.com/schemas/2009/10/resourcemanagement" xmln...
Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...
Hi everybody,I want show value of element on activity logs of VXML Application logs.How i can do it?
