General Question
When I wrote scripts for Nortel Symposium , I always created a primary script for queuing calls to skill sets so that the press 1 , welcome prompts, check day of week etc were all in different scripts but the core function- Select Resource was in a single simple script by itself- which was pointed to by the initial menu scripts-
In UCCX , do people make use of a single script for each call flow - Welcome, Day of Week, Select Resource etc all in a single script to do you call sub - Scripts/ Flows for the actual Select Resource - what this best practice , what do other people do
The reason I had subscripts in Nortel was so that when the call was offered to the SkillSet, the Admin. person who that there were no additional queue offerings so any time to answer etc was purely on the Q also any changes in other scripts did not affect other Q`s
