Blind Transfer after agent disconnect call - Cisco UCCX 9.0

[GleidsonG]

Hello everyone.

I need transfer an agent call to a specific application after the agent disconnect the call.

Today I have a simple queue, and after the agent finish the call I have to transfer to a quality research.

I tried do use the Workflow on action dropeed to transfer to the other extension without success because blind transfer doesn't work on dropped action.

I use Cisco UCCX 9.0.

Does anyone have any idea??

Thank you

Gleidson

[Gabriel Saavedra · Accepted solution]

Hi Gleidson,

You can try using a CAD task button. You can use a new task button with a blind transfer action or you can try using the answer/drop CAD button with the blind transfer action too. Of course this will work if your agents use the CAD to  end the call.

HTH

Gabriel.

[GleidsonG]

Hi Gabriel.

I gave this solution to customer as well but he didn't accept.

He want that transfer be automatic, without intervention.

Regards

Gleidson

[kovacskrisztian]

Hi,

Did u find any solution?

Regards,

Krisztian