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Block IVR connections to centain extensions

Hello all.

I am using a script on UCCX version: 11.6.1.10000-51.

IVR option 1 = caller enters an extension number followed by # and gets routed to that extension.

IVR options 2,3,4,etc direct a caller to specific extensions.

The extension are on a CUCM version 11.

 

I have been asked if certain extensions can be blocked via IVR option 1.

i.e. 1001# = dropped call 1002# = call routed to 1002.

 

The rational is a caller comes into the network via the switchboard (i.e. not the IVR) I want to be able to transfer that call to dn 1001. I just want to ensure callers into the IVR cannot transfer to 1001 = I can't block at the edge using CUCM. I have to block IVR callers to specific extensions.

Is this possible?

Thank you in advance.

 

1 REPLY 1

Re: Block IVR connections to centain extensions

You could use a Switch step or query a supporting list (XML document, RESTful web service, or SQL ODBC) for this. The approach probably depends on the quantity of destination DNs you want to block access to and your comfort level with the various options.

Generally speaking you would place this logic in the script after you finish collecting digits so you can evaluate the String value.
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