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BREAK OPTIONS PROVIDE AGENTS VIA DESKTOP ADMIN

renji joy
Beginner
Beginner

Hi all,

Any options is there in UCCX8 desktop administrator via provide Agents Multiple break options to accommodate different types of breaks e.g. Long Break, Short Break, training break

Regards

Renji

1 Accepted Solution

Accepted Solutions

brian1mcc
Enthusiast
Enthusiast

Hi,

Just create a not ready reason code for each of the different types of breaks, and assign them to the workflow in Desktop Admin.

When the agent hits not ready, they can then select what type of break they're on.

Brian

View solution in original post

2 Replies 2

brian1mcc
Enthusiast
Enthusiast

Hi,

Just create a not ready reason code for each of the different types of breaks, and assign them to the workflow in Desktop Admin.

When the agent hits not ready, they can then select what type of break they're on.

Brian

Thankyou very much Brian now woking fine

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