I have the following issue and need some guidance please.
When attempting to upload a new certificate to replace one due to expire Friday, November 10, 2023 at 11:59:59 PM on CCX version 22.214.171.12403-511 we are encountering the following error
This appears to be the BUG CSCwf40230 which has the Workaround: Contact Cisco TAC for workaround.
****We are unable to go to Cisco TAC due to contract renewal.
Troubleshooting done so far:
I deleted the tomcat-trust intermediate certificate which was shown as a duplicate that is.
“Cannot import certificate. It is a duplicate of pre-existing certificate 'GEANT_EV_RSA_CA_4_047b8b6d09b1656742a8a7c1869c9faa.pem'. both have SubjectName: 'CN=GEANT EV RSA CA 4,O=GEANT Vereniging,C=NL' and SerialNo. This certificate exists in tomcat-trust”
restarted both the uccx primary and ha and also checked that the GEANT_EV_RSA_CA_4_047b8b6d09b1656742a8a7c1869c9faa tomcat-trust certificate had been removed. I then uploaded the CN=GEANT EV RSA CA 4, O=GEANT Vereniging, C=NL certificate as an intermediate tomcat-trust , restarted both the primary and ha server after which I attempted to upload the tomcat certificate however encountered the same error that we had before.