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Busy.aef is not working in uccx 8

renji joy
Level 1
Level 1

‎01-20-2012 09:08 PM - edited ‎03-14-2019 09:13 AM

Hi all,

Busy.aef script is not working in uccx 8,

all ivr port busy , the system will prompt the next call that it’s full load

We need when ever IVR  port are busy play some prompts Eg:All agents are busy please call alter like that,

Any option is there in uccx 8

Thanks

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frzhang
Cisco Employee
Cisco Employee

‎01-31-2012 09:08 AM

If there is no IVR ports, the call will not be answered by IVR.

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