06-01-2020 10:00 AM
Hi
CAD is showing licensing error. UCCX version is 10.6
Attached the error of the screen shot.
The agents were unable to change their status.
06-01-2020 01:48 PM
CAD is EoL product http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
Please migrate to Finesse
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