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CAD Agent Login by name instead of agent id ?

sanjay_ymca
Level 1
Level 1

‎06-02-2011 07:48 AM - edited ‎03-14-2019 08:01 AM

We are using UCCE 7.x and agents login to CAD through numeric Agent ID,

Is it possible for Agents to login with thier windows domain user id instead of agent id ?

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wheelie666
Level 1
Level 1

‎06-02-2011 05:34 PM

In Cisco Desktop Administrator, Personnel Configuration, Agents.  Use the checkbox next to 'Agent Login By:' for either Agent ID or Agent Name

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