02-18-2008 12:38 PM - last edited on 03-25-2019 07:10 PM by ciscomoderator
I have a situation where a couple agents that are part of the same "Team" and common "Work Flow Group" have two of their CAD buttons greyed out.
The two buttons are the "Hide/Show Contact Management" and "Hide/Show Integrated Browser".
This is a newer installation, and these buttons were working properly all last week.
Logging Out/In does not correct the situation. Same "Team", Same "User Interface", same "Work Flow Group.
I haven't opened a TAC case yet. Has anyone seen this or have an idea of what caused this to happen?
Thanks,
dan
02-18-2008 01:07 PM
There must have been some thing changed.
Is this happening to a particular user? is it happening on all pc's for this user?
Is it happening on a particular Workstation? is it happening for all agents regardless who sign on?
1st open a TAC and look for the detail info, gather logs and continue your trouble shooting.
Goodluc,
Baseer.
02-18-2008 01:40 PM
I'm going to open a TAC case, but....
I did log in the agent at another workstation and CAD came up clean with all buttons available. It must be something on their local PC. I did check and there is no firewall active on the PC.
When we figure it out I'll post the solution here.
Thanks,
Dan
02-19-2008 09:30 PM
are both good and bad pc on same lan? most likely some things changed on bad pc. Just re install you should be a OK.
rate helpful post.
Good Luck.
Baseer.
02-20-2008 07:46 AM
Already tried a re-install. Same situation occurs.
02-20-2008 12:22 PM
Since it is working on one PC but not the new installation, you may want to check the user's permission levels.
I ran into an issue with CTIOS that if the user was not a member of the local power user group then many of the buttons where greyed out.
Just a thought.
-Adam
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