CAD calls in queue stat never goes above 15

[mbhnt]

Hi,

We have Cisco IPCCe 5.0 and we have one application where we can see from the router that more than 15 calls are coming in, but the Skills Stats Report shows the calls in the queue at 15 or lower - never higher.

The one thing I can think if is that we have a point in the script where if there are more than 15 people in the queue, then it plays a "high demand" message, and if it's less than 15 it plays an ordinary waiting message.

Any ideas on how to resolve this?

Thanks

[Tanner Ezell]

Can you provide us with the script itself?

Also, how many IVR ports do you have licensed?

How many CTI Ports have been created

How many CTI Ports are associated to the Unified CM Telephony Group that is associated with the trigger to your application.