CAD Client Upgrade from 7.2 to 8.0

[haouaswajih]

Dear Networkers,

We are planning to upgrade our CAD servers (in UCCE environment) from v 7.2 to v 8.0.

the client PCs does not have the administrator login right. Does the automatic upgrade of CAD clients need admin right session ?

Thanks in advance.

[domgarreau]

Hello,

For what I remember yes !

Regards.

Dominique.

[Gajanan Pande]

Hi there, appending below content from CAD Installation Guide

Automatic Update :

If the Automated Updates feature is enabled, the client desktop will update automatically the next time the client application is started. This process uses the client MSI automatically placed on the CAD Base services server when the MR/ES was applied to the servers. This method requires that the user have administrator privileges on the client PC.

HTH

GP.

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[anchoudh · Accepted solution]

Hi,

Yes it is needed.

If your refer the release notes,

http://www.cisco.com/web/software/280840589/48806/cad801acceren.pdf

Upgrading from CAD 7.6, 7.5, and 7.2

In an environment with an existing CAD 7.6, 7.5, and 7.2 deployment, CAD 8.0(1a) can be applied as an over-the-top upgrade on both CAD servers and client desktops according to the procedures in the Cisco CAD Installation Guide for CAD 8.0. No new or additional steps are required as part of this upgrade.

Refering to the ,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/installation/guide/cad80cceig.pdf

Privileges

By default, Windows Installer installations run in the context of the logged-on user. CAD installations, which use Windows Installer, require either administrative or elevated (system) privileges. If the CAD installation is run in the context of an administrative account, no additional privileges are required.

Hope it helps,

Anand

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[domgarreau]

Hello again,

Page 41 :

　

　

　

Privileges

By default, Windows Installer installations run in the context of the logged-on user. CAD installations, which use Windows Installer, require either administrative or elevated (system) privileges. If the CAD installation is run in the context of an administrative account, no additional privileges are required.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/installation/guide/cad80cceig.pdf

Have a nice day and please rates useful posts.

Regards.

Dominique.

[haouaswajih]

Dear Networkers,

Can you please inform us which port will be used when downloading the upgrade of CAD client ?

Since we are in a distant site and we have firewalls, is there specific ports that should be opened ?

Thanks in advance.

best Regards.

[anchoudh]

Hi,

Please refer the section "Cisco Agent Desktop (CAD) Port Utilization" in the below link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/icm80ports.pdf

Hope it helps.

Anand

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[haouaswajih]

Hi,

I have already done a look on this document, but in the document there is no mention of which port that is used for the CAD client upgrade.

Can you please advise ?

Best Regards.

[anchoudh]

Hi,

I think its through the LDAP port.

LDAP service port. There can be multiple LDAP ports.

Default = 38983.

Use the below link for all the ports which are used with CAD for troubleshotting purposes

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/reference/guide/cad85ccetg.pdf

Hope it helps.

Anand

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