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CAD Issues

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Tony Knight
Level 1
Level 1

‎11-24-2009 09:25 PM - edited ‎03-14-2019 04:54 AM

I am running CCX 7 enhanced with CucM 7.1.3  I have SR4 loaded on CCX.  My PC's are running XP SP3.  Incoming calls are delivered correctly to the agents.  Intermittently, when I hang the call up - CAD hangs.  The call is terminated on the agent control phone and on the calling party but CAD stops responding.

Any thoughts?

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bikebright
Level 1
Level 1

‎11-25-2009 08:31 AM

I had a similar situation when I upgraded to SR4. CAD would still show talking on the agent desktop even after the call was hung up.The agent would have to logout and log back on to fix the problem. I went back to SR3 to fix the problem.

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bikebright
Level 1
Level 1

‎11-25-2009 08:31 AM

I had a similar situation when I upgraded to SR4. CAD would still show talking on the agent desktop even after the call was hung up.The agent would have to logout and log back on to fix the problem. I went back to SR3 to fix the problem.

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Tony Knight
Level 1
Level 1
In response to bikebright

‎11-25-2009 05:32 PM

Thanks for that.  Has this been fed backto Cisco regarding the issues with SR4?

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