cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
201
Views
0
Helpful
0
Replies

CAD sees variable as empty, when the customer enters the password

xiaosen weng
Level 1
Level 1

  the scenario is in the call center, when the agent requests the customer to input a password by pressing the button,  the CAD agent  initiates a conference to CVP process for the customer to input dtmf . After the customer enters the password, CVP stores the result value in ExternalVXML0 use the CVP Subdialog Return to icm , and in ICM script , I use 'set' node to set call.PeripheralVariable5=Call.user.microapp.FromExtVXML[0],However, on the TCD table and CAD, it is found that the variable5 value is null. what's the problem?anybody can help me?

the environments is UCCE 9 and CVP 9, CUCM9

 

 

0 Replies 0