Hi everyone,
I'm currently in the midst of migrating our UCCX agents from CAD to Finesse. So, I was asked by the team supervisor whether they can have the Alert & Chat function once migrated to Finesse. With my limited knowledge in UCCX, I am not quite sure what is the meaning of the former function. While I know agent-to-agent Chat function is not available in Finesse I am not entirely show if the Alert thingy are part of the Chat feature in CAD.
Does anyone can help clearing up the water for me?
Attached is the screenshot of the Alert function which being shared by the supervisor.
Many Thanks & Regards,
Hidzwan
