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CAD - the home page is not configured in Desktop Administrator

master001
Level 2
Level 2

Hi all, 

I run into a error message on all agent desktop applications(CAD) :  

The home page is not configured in Desktop Administrator

Any thought/advice to resolve it?    much appreciated. 

UCCX 8.6  CAD 8.5 

Master001

1 Reply 1

Deepak Rawat
Cisco Employee
Cisco Employee

Refer to below guide and check the Browser Setup section in order to enable Integrated Browser inside CAD. In case, if you already have enabled it and is not showing up in CAD then verify if the agents are under the correct workflow group or not from web based CDA

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

Regards

Deepak