While I have a mix of teams using CAD and Finesse are there any issues/caveats when agents need to transfer a contact to another team using the other client?
E.g. a CAD agent transfers a contact to Finesse agent, and vice versa.
Also, if a team has been migrated to Finesse, but for some reason we need to migrate them back to CAD, is there any issues or additional config that may be necessary.
Thanks in advance,
Brian
