CAD to Finesse missing Call Activity

266

Views

Helpful

Replies

Hi,

I have just upgraded and migrated from CAD to Finesse, now many of the agents are missing the Call Activity info where they could see the journey for the specific call:

I can´t seem to find anything like this in the Finesse, only the context service but that is more like the journey for past days, month, years. What they want is for the specific ongoing call to see if other agents have talked with the customer etc.

Anybody have an idea or seen a 3rd party gadget resolve this.?

Latest Contents

CUCM Certificates Renewal procedures for mixed mode cluster ...

Created by edchandr on 11-07-2019 03:53 PM

Table of Contents: 1. Reference URLs 2. Type of Certificates 3. Regenerate certificates that have no CTL/ITL impact [no phone impact] 4. Regenerate certificates that have CTL/ITL impact [medium phone impact] 5. Step to delete expired certif... view more

Wireless Screen Sharing logs of WebEx Desktop App

Created by harshar on 11-05-2019 10:33 AM

I have been using the recent release of the WebEx Desktop App (39.9) which has Wireless Sharing feature. Prior to this, we were using the proximity application for sharing, where we can find the performance logs on the %temp% folder of the client machine.... view more

Expressway C & E Single NIC Help

Created by Sarfu on 11-03-2019 09:11 PM

Cisco Recommends Dual NIC deployment for Expressways. But single NIC deployment can be achieved. Points to be noted for single NIC: > Firewall must support NAT Reflection, if not then you can use dual NATing to achieve NAT reflection on unsup... view more

Cloud to Table: ABRH Saves Big with Webex

Created by Kelli Glass on 11-01-2019 04:46 PM

ABRH, a Nashville-based restaurant holding company, turned to Cisco Webex for collaboration to elevate their customer experience delivery. Learn how Webex helped transform their business.

Collaboration Launch - Workplace Transformation

Created by Kelli Glass on 11-01-2019 02:52 PM

Learn how Cisco is transforming how you communicate in the modern workplace with new capabilities like expanded Webex calling, unified app experiences, and intelligent devices and tools. Webex Unified Platform Deep Dive Briefings Cisco ... view more

CreatePlease to create content