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CAD Transfer Button become Foiled

Hi,

We are experiencing an issue where a call transfer button become foiled randomly when the calls is answered into Cad not sure if it is a known bug or something. Any help will appreciated.

Thanks

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Beginner

Hello Saeed,Which version

Hello Saeed,

Which version?

only Transfer button or all of CAD buttons?

Can you please set the CAD level to DEBUG and share logs?

 

Regards.

Regards, Mohamed Helmy
Beginner

We are using Cad Version 8.5

We are using Cad Version 8.5.1.417

A shot in the dark...Did you

A shot in the dark...

Did you upgrade call manager recently or phone firmware?  The phone firmware that was the latest until a week ago has a bug that effects transferring calls when using a headset.

If it turns out this only effects those with a headset, youre likely on firmware 9.3(1)SR4 look to upgrade your 794x/6x phones to the 9.4(2) firmware or downgrade it.

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