Wrestling with a new deployment of CISCO Workforce (I even struggle with the name). Simple 10.6 CISCO UCCX and CUCM cluster and a single WFQ server for Compliance Recording only, no fancy features. I configured CUCM much the way I would configure Recording for MediaSense using BiB (not gateway recording or forking). I note that I see no SIP messages on the WFQ sever, which suggests that the CUCM config has an error but I have yet to find it? I also note that I get a database sync error on the WFQ server which says JDBC driver failed to load? Does this version 10 require an OBDC connector to obtain the CC database configs? Any comments or recommendations would be appreciated. CISCO TAC refers these questions to Calabrio tech support, who will then send you four pdf manuals. (When I get this figured out I will post a step by step video).
I figured this out, The JDBC connector is installed by Colabrio as part of the server setup. There was a Version Update that had to be applied. Additionally the Colabrio server contacts the UCCX server using the Workforce user defined in the UCCX (Tools, Password Management). No other user will work and this is defined in the CC. Database definition section of the Colabrio server. Colabrio is also sensitive to lower case names in the telephony group setup, so watch that and make use of their pre-install check list for setup. Lastly the SIP issue was solved by changing the SIP Security Profile assigned to the SIP trunk to enable UDP on the outbound Transport level settings. All working now,
This document has been created to assist those who would like to hide the “new call status buttons” that appears on v12 Jabber (End Call, Return, Mute) . Sample below:
To remove them, you have to disable the “docked window”
Then, you should exit ...
To participate in this event, please use the button to ask your questions
This special event is open only to Cisco Customers and Partners.
Many pages in the Cisco Community are accessible on...
Get up to speed in one click with People Insights in Cisco Webex
Instantly connect with a new colleague or client by discovering shared interests or catching up on their company's latest news—all without having to search for it. Meet People Insig...
Want to promote People Insights within your organization?
We've got you covered with digital banners, use cases, and more...
Digital bannersShare these banners throughout your intranet and link them to quick start guide found here. We provide sizing opt...