Calabrio Issue, Agent Name and Team Name not reflecting after changing TEAM NAME in UCCX

[chetan.hanwante]

Hello Guyz,

It would be great if any one can help me to resolve below issue as CALABRIO support is very poor.

Recently We have merged 3 different team into 1 single team (as per Client requirement) after doing that Agent name and Team name are not reflecting in WFO and we are unable to view old recording also.

For Ex:

Last month we have recorded 50 calls but after changing team it just shows 3 calls are recorded.

I have already done synchronize database from base server but no luck.

[Andrew West]

I have never had an issue with Calabrio support assuming you have a valid contract. 

Are you posting on their Success Center? 

Regardless, are you network (BiB) or endpoint (desktop app) based recording?

Are you on-prem , SaaS or hybrid? 

[chetan.hanwante]

Hello Andrew,

Thanks for replying,

We have cube base recording.

I have archiver role assigned to myself hence i am able to view call records.

As you seen in attached snap agents data not reflecting on WFO