Calabrio QM requires a premium license

[tmagnare]

Anyone know why this is?

[Walter Solano]

Hello,

As its mentioned in the UCCX 7.0 SRND (Page 12) you need a premium license to use QM

"  • Cisco Quality Managers (QM) and Advanced Quality Managers (AQM) provide call and screen recording, respectively, as well as quality management and are additional cost options available only  with Cisco Unified CCX Premium. QM and AQM must be deployed on a separate dedicated server. "

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf

HTH

Please rate this post if was helpful

Walter Solano

[w1nck]

I came across the same issue, so I've been doing some work with a client to integrate Calabrio into a hosted QM solution that is much more intuitive and much lower cost than upgrading to premium.

Drop me a contact if this is something you might be interested in. I can organise trial accounts and share how you can do it.

https://www.winckless.com/contact-us.html

Best 

Matt

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