Call Center Custom Layout

[sayeedibrahim]

Hi

I want to call a customized layout instead of default layout in Cisco Agent Desktop.

STEPS USED:

1. I created a new WorkGroup[WGroupNew] and Layout[LayoutNew] using the Cisco Desktop Administrator.

2. Using the CCXEditor while designing the script, i created 2 variables:

     2.1  A variable named "HRCLayout" of type "STRING"

     2.2. Under the Settings Menu of CCX Editor, Expanded Call Variable named "LayoutNew"

3. Added a Set Enterprise Call Info step

4. Under the properties of this step selected the Expanded Call Variables tab and added as follows:

     Value = HRCLayout

     Names = LayoutNew

     Array Indexex = Scalar

     Token = All

R

Ibrahim Sayeed

[Graham Old]

I posted an example here

https://supportforums.cisco.com/thread/2112698

on how to pass extra information up to CAD to use in an external program. It uses a customized layout to do it.

Graham

[sayeedibrahim]

Unforutnately got busy with another project all week. Hopefully will get chance to re-work with CAD.

Thanks for the help

R

Ibrahim SAYEED

[sayeedibrahim]

Hi

Can you let me know how i can write script to collect for example a case id and then open CRM and display case details.

R