call center & video solution best practice

[Syed]

Dear All,

We are planning to setup call center & video solution for small & medium sized business.

Kindly help me with cisco best practice documents for both, so that I could study and proceed with procurement and implementation.

Thank you in advance.

Regards,

Syed

[Syed]

Dears,

Any help, please?

[Jonathan Schulenberg · Accepted solution]

The pre-sales effort of properly qualifying, sizing, and recommending a solution is far more involved than forum thread can cover. You need to engage a Cisco partner or your Cisco AM who can put you in contact with a partner.