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Call Contact Info

scott.searle
Beginner
Beginner

I have a customer that would like to collect Caller ANI and be able to report on call's made afterhours. What would be the best way to accomplish this?

2 Replies 2

yogeswar
Enthusiast
Enthusiast

Hi,

Use "Get Call Contact Info" step to retrieve the ANI value in the script. For more information refer the Editor step reference guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Regards

Yogi

Thanks for your post. I was able to get the ANI and set session for historical reports.

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