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Call Control Grop on Integration UCCX 11 with CUCM 11

Hello,

 

I've just installed a UCCX 11.5 and I can't integrate with CUCM 11.5.

 

I'm getting an error when I try add Call control group ports.

 

error.JPG

 

Also I already restarted the CUCM and UCCX and I configured users (AXL, CTI and RCMC).

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

What are you seeing in MIVR logs?

Are the extensions of the CTI Ports unique and not overlapping with anything else in CUCM?

Chakshu Piplani
Cisco Employee
Cisco Employee

can you verify the NTP is good okay on CCX and CUCM.

Are you using "+" in the External phone number mask ?

 

please paste the output of the following from SSH to CCX.

 

run uccx sql db_cra select * from ConfigSeed

 

run uccx sql db_cra select max(recordid) from crsgroup

 

Regards,

Chakshu

Hi guys,

 

I reinstalled the application, same ISO, same address configurations and everything is working now!

 

Thanks