cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
871
Views
0
Helpful
3
Replies

Call Custom Variables and Caller ID

Neal haas
Level 3
Level 3

is it possible to pass the Caller ID to a Custom Variable for reports?     I have tried and it does not work for me.               CustomCall.PNG

3 Replies 3

CLAUDIO RIVAS
Level 1
Level 1

The call custom variable report shows rhe variables for each call, and you can use the editor to place the value on a particular variable.

The interesting question here is why do you need a so common variable placed on a custom call variable?

It will be more ilustrative if you place an image of your script.

Regards,

Sent from Cisco Technical Support Android App

The departments would like to tie incomming caller to selected menu and how many time a number calls in to the system.

This is certainly possible. How comfortable are you with SQL?

Tanner Ezell www.ctilogic.com