Whenever someone calling from PSTN to our number, it getting disconnected after being connected for a second, no IVR is being played. It was working fine before a day, i dont know what went wrong in a day.
MIVR logs are attached.
Calling number - 97336370
Trigger number - 721
CTI Ports - 701 to 720
Partition and CSS are configured on all the CTI ports and route point.
Please suggest what could be the issue.
It looks like your script is attempting a transfer (Call Redirect step) to extension 751 and failing. What can you tell us about extension 751?
Thanks for your answer .Apologies for delay in reply.
751 is the extension where call is getting forwarded during office closing hours. From the script i can see only friday is marked as holiday, so the script is not getting played and call is being forwarded to extension. But even today the script is not playing and it is forwarding. Is there anywhere configured about the holidays because from tomorrow, we have 3 days holiday due to national day. I need to check if that is the reason or is there any technical issue for script not getting played.