I have a callback script in place for a customer. I have used the same script at other customer sites before running on the same version.9.0.2
At this particular customer I am encountering a bizarre issue. If the agent answers the "Phantom" call too quickly (faster than 8 seconds), the call tries to connect and then drops.After the call drops, it is presented to the agent over and over. If the agent waits 9 seconds to answer the call, everything works fine and you hear the "Looping" menu "To call the customer back press 1 etc"
This only happens for CTI port initiate calls (phantom calls). Other queue calls work fine. CSS and partitions are fine because the call is getting to the agent. I don't have any delays in the script that would stop the Menu from playing.
I am using a separate CCG and Dialog Group