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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Call Duration timer problem

Hello everyone

i have set Maximum Call Duration timer to 30 minutes so my agents get disconnected in 30 minutes. but when they push Hold button the timer resets and they can talk for another 30 minutes . they don't even need to hold the call for a long time to reset the timer, they just push the button and the timer resets. do you have any ideas if this is the design of callmanager or i am doing something wrong? cause its a bit strange that just by holding, someone can reset call duration timer .

thanks .

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